Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anny Acosta

Lehigh Acres

Summary

Bilingual (English/Spanish) with experience in order processing, data entry, order fulfillment y customer service. Skilled in managing high volumes of orders with accuracy and efficiency, ensuring timely and correct delivery. Recognized for providing excellent customer service, resolving issues with empathy, and streamlining administrative workflows. Proficient in Microsoft Excel and digital inventory/order management systems. Eager to contribute to a fast-paced, customer-focused team.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Point Blank Enterprises Inc
Pompano Beach
09.2023 - 05.2025
  • Processed customer orders and returns through internal systems with high accuracy and attention to detail.
  • Entered and updated customer information, purchase details, and shipping data into order management software.
  • Communicated order status, delivery times, and product availability to customers in English and Spanish.
  • Collaborated with warehouse and logistics teams to ensure timely order fulfillment.
  • Resolved issues related to incorrect orders, delays, or missing items with a customer-first approach.
  • Maintained detailed records of customer interactions and transactions for reporting purposes.

Scanning Operator

Point Blank Enterprises Inc
02.2023 - 09.2023
  • Ensured seamless integration into company database by accurately indexing scanned documents according to established guidelines.
  • Maintained organized digital filing system, enabling quick retrieval of documents as needed.
  • Streamlined document processing for improved efficiency and faster turnaround times.
  • Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
  • Utilized work order and job instructions to identify necessary materials and quantity requirements.

Cashier

International Supermarket
02.2022 - 01.2023
  • Facilitated customer transactions, guaranteeing an efficient purchasing experience.
  • Enhanced customer experience by providing prompt and friendly service.
  • Managed cash register transactions and maintained accurate till balances.
  • Processed returns and exchanges to ensure customer satisfaction.
  • Restocked shelves and maintained product displays, enhancing store appearance.

Education

High School Diploma -

Suned High School
Margate, FL
06.2022

Skills

  • Customer Service and conflict resolution
  • Data entry and document digitization
  • Advanced Microsoft Excel proficiency
  • Effective communication(English/Spanish)
  • Organizational and follow-up skills
  • Order processing

Timeline

Customer Service Representative

Point Blank Enterprises Inc
09.2023 - 05.2025

Scanning Operator

Point Blank Enterprises Inc
02.2023 - 09.2023

Cashier

International Supermarket
02.2022 - 01.2023

High School Diploma -

Suned High School
Anny Acosta