ANNY PACHECO
Deerfield Beach,FL
Summary
Dedicated individual with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Offering exemplary communication, time management and discreet with confidential patient data. Pleasantly willing to work independently or as part of dynamic team.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Chiquita Brands International
06.2022 - Current
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
Clinical Assistant
University Of Miami School Of Medicine
03.2021 - 06.2022
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Verified insurance coverage and obtained pre-authorizations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
Customer Service Staff Member
Publix Supermarkets Store
09.2016 - 09.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Representative
Best Buy
04.2018 - 05.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Education
HIGH SCHOOL DIPLOMA - CORAL GLADES HIGH
ASSOCIATE - ARTS
BROWARD COLLEGE
Skills
- Strong Analytical and Problem-Solving Skills
- Confidential Document Control
- Ability to Work Independently
- Issue and Complaint Resolution
- Quality Standards
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Chiquita Brands International
06.2022 - Current
Clinical Assistant
University Of Miami School Of Medicine
03.2021 - 06.2022
Customer Service Representative
Best Buy
04.2018 - 05.2019
Customer Service Staff Member
Publix Supermarkets Store
09.2016 - 09.2021
HIGH SCHOOL DIPLOMA - CORAL GLADES HIGH
ASSOCIATE - ARTS
BROWARD COLLEGE
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