Anny Talavera
Zion,IL
Summary
Results-oriented sales leader with proven experience driving team performance and expanding market reach. Develop and implement strategic sales initiatives to foster business growth. Strong skills in negotiation, market analysis, and customer relationship management enhance team effectiveness and achieve organizational goals.
Overview
2
2
Languages
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Buisness development sales manager
Kenosha Toyota
Kenosha, Wisconsin
08.2022 - Current
- Managed Kenosha Toyota sales pipeline and dealership customer follow-up.
- Generated vehicle leads through calls, emails, and showroom walk-ins.
- Presented Toyota models and explained financing and lease options.
- Built referral relationships with local customers and community partners.
- Supported trade-in appraisals and vehicle inventory coordination.
- Trained sales team members on customer service and sales process.
- Developed and implemented sales strategies to increase market share.
- Prepared detailed reports on sales performance metrics for senior management review.
- Coached team members on effective communication techniques and tactics.
- Resolved customer complaints promptly and efficiently by providing solutions.
- Collaborated with other departments such as marketing, product development and customer service to ensure successful outcomes.
- Provided timely feedback on changing market conditions, competitors' activities.
- Maintained accurate records of all sales data using CRM software tools.
- Designed training programs for new hires in the sales team.
- Assisted in recruiting talented individuals into the sales department.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Buisness development center
NISSAN
Kenosha, Wisconsin
06.2019 - 08.2021
- Generated vehicle leads through calls, emails, and showroom walk ins
- Managed inbound customer inquiries through phone, email, and chat for dealership BDC
- Scheduled appointments for sales and service teams using CRM systems
- Followed up on leads and unsold opportunities with consistent outreach
- Verified customer information and updated records in BDC databases
- Coordinated communication between customers, sales staff, and service advisors
- Resolved basic questions about inventory, pricing, and appointment availability
- Maintained call logs, lead notes, and contact history for dealership records
- Reviewed all paperwork before submitting it for loan approval in order to ensure accuracy of information provided.
- Collaborated with sales team to identify customer needs and develop solutions to close deals.
- Monitored customer feedback surveys for trends or areas needing improvement within the BDC department.
- Provided support during negotiations between customers and sales staff regarding payment terms and trade-in values.
- Coordinated appointments for potential buyers to meet with sales staff.
- Developed relationships with customers and maintained communication via phone, email, or other methods.
- Participated in weekly meetings with managers to discuss strategies for increasing BDC traffic.
- Researched competitive rates offered by other dealerships in order to ensure pricing is competitive.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Processed customer payments, withdrawals, deposits and refunds in a timely manner.
Sales Associate
Volkswagen
Gurnee
08.2018 - 06.2019
- Greeted customers at dealership and identified vehicle needs and preferences.
- Presented new and used vehicles with clear feature and pricing explanations.
- Demonstrated test drives and answered questions about financing and trade-ins.
- Negotiated sales terms while following dealership policies and customer requests.
- Prepared sales paperwork and coordinated vehicle delivery with finance staff.
- Completed dealership training on product knowledge, compliance, and customer service.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
Store Manager
Metro PCS
Waukegan, Illinois
06.2016 - 08.2018
- Managed Metro PCS store operations, sales floor, and daily customer service
- Coached sales associates on wireless plans, devices, and service features
- Trained staff on Metro PCS policies, promotions, and selling standards
- Scheduled team coverage and monitored shift responsibilities
- Resolved customer issues involving activations, billing, and device support
- Processed cash handling, deposits, and register reconciliation
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Processed sales transactions using point-of-sale and payment systems.
- Activated phones, set up accounts, and assisted with basic device transfers.
- Generated leads through referrals from satisfied customers.
Sales associates
Wilson’s leather
Gurnee, Illinois
10.2013 - 10.2016
- Greeted customers and provided friendly checkout service in retail store environment.
- Processed cash, credit, and debit transactions at point-of-sale register.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Handled returns and exchanges according to established policies.
- Bagged purchases and organized wrapped items for safe customer handling.
- Organized merchandise in the store for easy access by customers.
- Maintained a clean and organized work area throughout the shift.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
Education
Associate of Science - Nursing
Gateway Technical College
Kenosha, WI 09.2024 - 10.2026
Esthetician - Esthetician
Estelle
09.2020 - 07.2021
Zion Benton Township
Zion, ILSkills
- Business development
- Sales expertise
- Sales leadership
- Sales and marketing
- Client relationship management
- CRM management
- Market development
- Lead follow-up
- Sales presentations
- Negotiations
- Negotiation tactics
- Cold calling
- Automotive sales
- Training and mentoring
- Team collaboration
- Team building
- Customer service
- Communication techniques
- Critical thinking
- Call center operations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Associate of Science - Nursing
Gateway Technical College
09.2024 - 10.2026
Buisness development sales manager
Kenosha Toyota
08.2022 - Current
Esthetician - Esthetician
Estelle
09.2020 - 07.2021
Buisness development center
NISSAN
06.2019 - 08.2021
Sales Associate
Volkswagen
08.2018 - 06.2019
Store Manager
Metro PCS
06.2016 - 08.2018
Sales associates
Wilson’s leather
10.2013 - 10.2016
Zion Benton Township