Hi, I’m
Anoma Ward
Billing Account Specialist
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
8
years of professional experience
Work History
CarePayment Technologies IncRemote
Client Support Specialist
10.2021 - 01.2024
Job overview
- Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns.
- Managed high-volume caseloads while maintaining exceptional attention to detail and accuracy in documentation efforts for reconciliation.
- Served as an advocate for clients' needs within the organization, facilitating collaboration between departments to resolve complex issues quickly.
- Improved client satisfaction by addressing and resolving concerns with a professional, empathetic approach.
- Displayed adaptability by successfully handling multiple priorities simultaneously while meeting tight deadlines and maintaining high-quality work.
Adventist HealthPortland, OR
Billing Follow-Up Specialist
12.2019 - 08.2020
Job overview
- Managed a large caseload of outstanding issues, prioritizing tasks effectively while maintaining strict deadlines.
- Optimized revenue recognition by monitoring aging reports, identifying uncollected amounts, and taking appropriate action to recover outstanding balances.
- Participated in regular team meetings, sharing insights and experiences to collectively improve the effectiveness of follow-up strategies.
- Optimized workflow processes, reallocating resources based on case volume and complexity to ensure timely followups.
- Contributed to the resolution of delinquent accounts by working closely with the collections team, providing necessary documentation, and participating in negotiations as needed.
AerotekPortland, OR
Billing Follow-Up Specialist & Patient Access Representative
02.2019 - 07.2019
Job overview
- Contract employee who supported patients, government agencies & third-party payers to gather, process & record information for appropriate reimbursement
- Communicates across departments for charge information, code updates, & related items for claim appeals
- Completes billing & collection processes & prepares for distribution to appropriate sources
- Reviews unpaid claims & obtains necessary information to resolve reimbursements.
Senior Connections
Medical Billing Specialist
06.2016 - 12.2017
Job overview
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
- Verified patient insurance eligibility & managed collection claims for unpaid bills against estates of debtors.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
Education
Everest Institute
Medical Insurance Billing & Coding Diploma
Portland Community College
General Educational Development Certificate
Skills
EXCEL, MS OFFICE
Client rapport building
Account Management
Medicare and Medicaid process
Accounts Payable
Account Reconciliation
Insurance Billing
Invoice Coding
Medical Billing
Invoice Processing
Insurance claims processing
Medical claims submission
Knowledgeable in EPIC
Data Entry
Customer Service
Accounts Receivable
Bank Statement Reconciliation
Records Research
Invoice Generation
Accounting Support
Administrative Support
Timeline
Client Support Specialist
CarePayment Technologies Inc
10.2021 - 01.2024
Billing Follow-Up Specialist
Adventist Health
12.2019 - 08.2020
Billing Follow-Up Specialist & Patient Access Representative
Aerotek
02.2019 - 07.2019
Medical Billing Specialist
Senior Connections
06.2016 - 12.2017
Everest Institute
Medical Insurance Billing & Coding Diploma
05.2014
Portland Community College
General Educational Development Certificate
05.2003