ANQI QIU
Cleveland,OH
Summary
Dynamic bilingual professional fluent in English and Mandarin with extensive experience in customer communication, call center operations, education consulting, and client relationship management. Expertise in managing high-volume inbound and outbound calls while resolving customer concerns and conveying complex information clearly. Recognized for strong interpersonal and problem-solving skills, with a proven track record of engaging diverse clients in fast-paced environments. Eager to leverage communication and relationship-building abilities in a sales or client-facing role to drive business growth and enhance customer success, while contributing effectively to academic consulting through strategic planning and curriculum development.
Overview
8
8
years of professional experience
Work History
Independent Academic Consultant & Tutor
Multiple Education Companies
Remote, United States
01.2020 - Current
- Facilitated bilingual tutoring sessions and academic consulting for more than 30 students and families, fostering academic success and confidence.
- Developed strong client connections through customized guidance and proactive communication strategies.
- Provided comprehensive guidance on academic planning, major selection, and graduate school preparation to support student success.
- Implemented strategies to enhance client satisfaction, contributing to a robust network of repeat referrals and returning families.
- Oversaw scheduling of follow-ups and facilitated customer communication independently.
- Enabled seamless remote work operations to enhance productivity and flexibility.
- Developed tailored academic strategies to enhance student learning and retention.
- Facilitated workshops on curriculum design, promoting innovative teaching methodologies.
Call Center Representative
Admissian LLC
Columbus, OH
01.2026 - 04.2026
- Managed high-volume inbound and outbound customer calls in English and Mandarin.
- Provided comprehensive assistance to customers regarding account inquiries, payment issues, and service-related questions to enhance customer satisfaction.
- Facilitated resolution of escalated customer issues while maintaining a professional and empathetic demeanor.
- Maintained accurate documentation of customer interactions and call results to enhance data integrity.
- Developed effective communication and active listening skills by engaging with clients on a daily basis.
- Engaged with team members and supervisors to drive improvements in customer satisfaction and streamline processes.
- Trained new representatives on call protocols and customer service techniques to enhance team performance.
- Managed high-volume calls while ensuring customer satisfaction and issue resolution.
Talent Acquisition Assistant
China International Intellectual Corporation
Beijing, China
06.2018 - 08.2021
- Facilitated recruitment and candidate outreach initiatives for various hiring projects.
- Executed bilingual dialogues with candidates, ensuring precise coordination of interview appointments.
- Facilitated onboarding processes and managed candidate relationships to enhance recruitment efficiency.
- Enhanced communication and interpersonal abilities to effectively navigate high-pressure situations.
- Executed comprehensive market research to identify strategic acquisition targets and emerging trends in intellectual property.
- Contributed to the development of detailed reports for senior management to evaluate acquisition opportunities and mitigate related risks.
Education
Master of Science - Biochemistry
Case Western Reserve University
Cleveland, OH05.2024
Bachelor of Science - Molecular Biology & Genetics
University of Rochester
Rochester, NY05.2022
Skills
- Customer Relationship Management
- Inbound & Outbound Calls
- Consultative Sales
- Client Communication
- Conflict Resolution
- Bilingual Communication (English & Mandarin)
- Lead Qualification
- Customer Retention
- CRM Systems
- Cross-Cultural Communication
- Scheduling & Coordination
- Problem Solving
- Collaborative leadership
- Pedagogical expertise
- Student engagement
- Teaching strategies
Websites
Timeline
Call Center Representative
Admissian LLC
01.2026 - 04.2026
Independent Academic Consultant & Tutor
Multiple Education Companies
01.2020 - Current
Talent Acquisition Assistant
China International Intellectual Corporation
06.2018 - 08.2021
Master of Science - Biochemistry
Case Western Reserve University
Bachelor of Science - Molecular Biology & Genetics
University of Rochester
ADDITIONAL INFORMATION
- Fluent in English and Mandarin Chinese
- Experienced in phone-based customer support and virtual communication
- Strong ability to explain technical or complex information clearly
- Comfortable working in fast-paced, customer-facing environments
- Eligible for STEM OPT sponsorship consideration