Anquanae Mccullen
Waco
Summary
15 + years
Experienced with customer advocacy and client relationship management. Utilizes in-depth knowledge of customer service principles to address and resolve issues efficiently. Track record of enhancing customer satisfaction and loyalty through effective communication and problem-solving skills.
Knowledgeable and dedicated customer service professional with extensive experience in health insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Customer Advocate
Blue Cross Blue Shield of Texas
06.2024 - Current
- Collaborated with cross-functional teams to enhance provider communication processes.
- Maintain HIPAA confidentiality
- Document all task.
- Respond to a high volume of Calls.
- Explain health insurance plans and policies, along with a variety of different contracts.
Supervisor
HealthPlanOne
06.2023 - 05.2025
- Help licensed agents with getting certified to sell for Cigna health care.
- Manage a team of 8 with handling calls, Giving daily feedback coaching.
- Analyzing data information, handling PHI
- Organized and managed emails.
IT Technical Support Specialist
S2G Legacy Support Services
06.2021 - 06.2023
- The technician's responsibilities include monitoring and servicing systems, diagnosing problems and troubleshooting equipment, running tests and completing reports, updating and improving existing systems, and repairing or replacing faulty equipment. I also work with hulu, espn and Disney+ with trouble shooting, billing sign up , and payments.
Medical Records Clerk
Advant Medical
05.2020 - 04.2021
- Utilize EMR systems and file paper charts. Handle patient information and deal with HIPPA
Clerk Specialist
ATP2 LLC
12.2018 - 02.2020
- Process medical insurance claims and handle veterans insurance information.
Correctional Officer
tjjd
07.2012 - 11.2018
- Supervised Youth in a correctional Facility
- Documented Daily reports.
- Use of forced trained. Kept youth protected and Safe.
Education
High school or equivalent -
Marlin High
Marlin, TX06-2011
Skills
- Training and coaching
- Problem-solving skills
- Multitasking Abilities
- Reliability
- Leadership
- Quality control
- Adaptability and flexibility
- Medical and billing Processing for Claims
- Customer relations
- De-escalation techniques
- Customer data confidentiality
- Quality assurance
- Order fulfillment
- Customer relationship management (CRM)
Certification
- CNA
- Driver's license
- CompTIA Security+
- CPR Certification
- Child Development Associate Certification
- First Aid Certification
- CDL Class A or B
- MCSE
- Certified Professional Coder
- Certified Payroll Professional
- Certified Medical Assistant
- Medical Coding Certification
- Medical Billing Certification
- Certified Coding Specialist
- Non-CDL Class C
- CCNA
Timeline
Senior Customer Advocate
Blue Cross Blue Shield of Texas
06.2024 - Current
Supervisor
HealthPlanOne
06.2023 - 05.2025
IT Technical Support Specialist
S2G Legacy Support Services
06.2021 - 06.2023
Medical Records Clerk
Advant Medical
05.2020 - 04.2021
Clerk Specialist
ATP2 LLC
12.2018 - 02.2020
Correctional Officer
tjjd
07.2012 - 11.2018
High school or equivalent -
Marlin High