Summary
Overview
Work History
Education
Skills
Websites
Professional Development
CORE COMPETENCIES
Timeline
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ANQUINETT DAVIDSON

Gwynn Oak,MD

Summary

Passionate and dedicated Administrative Services Professional with over 20 years of experience. Known for optimizing workflow efficiency, coordinating intricate schedules, and managing confidential documents. Proven track record of contributing significantly to organizational goals. Seeking a full-time, remote position in a supportive work environment. Bringing a blend of versatility, adaptability, and a results-oriented mindset to ensure success in administrative support.

Overview

26
26
years of professional experience

Work History

Administrative Secretary – Legal & Appeals

JOHNS HOPKINS HEALTHCARE SYSTEM
Baltimore, MD
02.2011 - 11.2023
  • Seamlessly supported patient financial services Legal billing Department, ensuring efficient legal compliance, appeals, and billing workflows for six hospital systems
  • Meticulously managed patients' financial records within the database system, overseeing adjustments, charges, write-offs, and EOBS payments from patients and insurance sources
  • Ensured accuracy and completeness in financial documentation to support efficient and transparent financial processes
  • Skillfully tracked complex patient accounts that required additional scrutiny
  • Printed itemized bills or Ubo4 for Attorney offices, agencies, and insurance companies for their legal purposes
  • Thoroughly proofread legal documents, including signed patient authorizations, to ensure completeness and accuracy before transmitting patient data
  • Ensuring the prompt and precise printing of accessioning records, worksheets, and audit trail reports
  • Accurately entering and scanning documents into the hospital’s electronic records database system
  • Addressing and resolving inquiries from attorneys, legal agencies, and insurance companies regarding patients’ accounts
  • Transmitting patients’ medical information electronically while adhering to HIPAA protocols
  • Independently performed a high-demand, two-person role, ensuring timely execution and maintaining an elevated level of customer service
  • Prioritized and maintained compliance with all requirements
  • Implemented new strategies that result in positive customer feedback in a timely manner
  • Received Director's Award - Rising Star Award in 2016 for exemplary performance
  • Implemented a seamless work process for my task to be fully remote
  • Implementing new strategies that result in positive customer feedback and timely calls in and outbound
  • Received Director’s Award – Rising Star Award in 2016 for exemplary performance.

PFSII Scanner

JOHNS HOPKINS HEALTHCARE SYSTEM
Baltimore, MD
09.2005 - 02.2011
  • Meticulously generated and stored reports, conducted backup operations, scanned documents, and printed files
  • Upheld strict confidentiality, adhering to data integrity and security policies while responding to information queries and accessing relevant files
  • Efficiently managed office equipment, ensuring proper use and addressing malfunctions
  • Compiled and verified information accuracy, prioritizing and sorting data for computer entry
  • Excelled in working in the scanning department scoring a 4 to 5 out of 5 rating
  • Completed 2x more than the average number of document input on a daily scale based on records.

Data Entry Biller

JOHNS HOPKINS HEALTHCARE SYSTEM
Baltimore, MD
02.2003 - 09.2005
  • Ensured the timely and accurate transfer of patient, physician, and billing information from the test requisition into the computer patient database
  • Inputting both narrative and numerical information from source documents to meet deadlines for medical claims processing with Medicaid and insurance companies
  • Compiled and verified the accuracy of payments posted by other clerks, and sorted information based on priorities to prepare source data for computer entry
  • Reviewed data for deficiencies or errors, corrected any incompatibilities when possible, and verified output
  • Conducted research to obtain additional information for incomplete documents
  • Applied patient data program techniques and procedures
  • Executed tasks promptly and accurately, consistently going above and beyond by completing additional assignments, and aiding both colleagues and the group supervisor.

Store Manager

Norstan Apparel
Baltimore, MD
05.1998 - 06.2002

As the overseer of daily operations at a women’s clothing store, I managed various responsibilities. These

included reconciling merchandise from deliveries and shipments using automated inventory systems,

ensuring an appealing store layout for a pleasant shopping experience, and handling recruitment, hiring,

training, supervision, and staff appraisals. Additionally, I managed weekly budgets.

I supervised a team of ten employees, including two managers, and provided training on store policies and procedures. My duties also involved operating a computerized register for daily bank deposits and setting and achieving sales targets and monthly inventory goals

Education

High School Diploma -

Carver Vocational Technical High
Baltimore, MD

Skills

  • Phone skills
  • Document retrieval
  • Meditech System
  • Technical Skill
  • Database entry
  • Record preparation
  • Administrative Support
  • Data Entry
  • Data management
  • Epic System
  • Document Imaging
  • Communication
  • High Volume Phone Inquiries
  • Proofreading
  • Calendar management
  • Meticulous
  • Documentation
  • Medical terminology
  • Records Management Systems
  • Documentation and Record keeping
  • Document and File Management
  • Electronic records database system
  • Microsoft Office Suite
  • Customer Service
  • HIPAA Compliance
  • Records Management
  • Payroll Administration
  • Inventory Systems
  • Mail Management
  • Document Preparation
  • Multi-line phone proficiency
  • Data retrieval systems
  • Microsoft office Teams
  • Document Imaging

Professional Development

  • Certificate of Training in Automated Office Skills, ITT Career Training Center, Baltimore, MD
  • Certificate of Training Medical Coordinator, MCAT Training Center, Baltimore, MD
  • Certificate of Training at JHHS, PFS Next Leader Program, Baltimore, Md.

CORE COMPETENCIES

Critical Thinking

Teamwork

Problem Solving

Innovative

Attention to detail

Passion

Patience

Integrity

Leadership

Positive Attitude

Curiosity and Adaptability

Customer relations and communications

Lifelong Learning Attitude

Self-Learning

Time Management

Customer Focus

Multitasking

Verbal Communication

Timeline

Administrative Secretary – Legal & Appeals

JOHNS HOPKINS HEALTHCARE SYSTEM
02.2011 - 11.2023

PFSII Scanner

JOHNS HOPKINS HEALTHCARE SYSTEM
09.2005 - 02.2011

Data Entry Biller

JOHNS HOPKINS HEALTHCARE SYSTEM
02.2003 - 09.2005

Store Manager

Norstan Apparel
05.1998 - 06.2002

High School Diploma -

Carver Vocational Technical High
ANQUINETT DAVIDSON