ANQUINETTE BRANDON
Louisville,KY
Summary
Well-rounded professional backed by 3+ years of claims, billing, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Louisville Gas & Electric Company
09.2023 - 09.2024
- Serve as initial contact, answer inbound calls, and respond to customer inquiries
- Troubleshoot app technical errors and enter customer account data and communicate in a clear and concise manner
- Identify customer needs, provide resolutions to problems, and follow established procedures
- Document activity and update customer accounts in an accurate manner and ensure confidentiality
Customer Account Advisor
Consumer Cellular
05.2023 - 09.2023
- Answered inbound calls, assisted with billing issues, and met call quotas
- Worked closely with clients to deliver relevant, loyalty-building customer service and technical support
- Solved problems and technical issues in a timely manner and resolved by escalation if necessary
- Updated account information, and documented activities and interactions in an accurate and thorough manner
- Maintained confidentiality of private information
Product Support Specialist
GE Appliances
03.2022 - 02.2023
- Interacted with customers via inbound and outbound calls and sold and upsold products and warrantees
- Responded to questions, provided information, and ensured quality customer service
- Documented activities and interactions in an accurate and thorough manner
- Maintained confidentiality of private information
Customer Service Representative
Computershare
03.2020 - 02.2023
- Reviewed account and service histories to identify trends and issues
- Delivered service and support to each customer, paving way for future business opportunities
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken and placed outbound calls to shareholders to confirm votes
Fulfillment Associate
Walmart
03.2020 - 05.2021
- Fulfilled and processed online grocery orders, used electronic devices to locate, scan, and select items, and packaged for delivery and pick up
- Communicated effectively with customers about order and met timelines to maintain a loyal client base
- Provided customer service at curbside pickup
Fulfillment Associate
Adecco UPS
11.2019 - 01.2020
- Used scanner and computer to locate items needed for order, pulled products, and placed products onto pallet
- Maintained safe operating environment and worked in a timely manner in a fast-paced, high demand environment
- Worked and communicated effectively in order to meet deadlines and solve problems
Cash Processing Teller
Garda World
03.2019 - 10.2019
- Handled cash deposits and processed data in system
- Met completion quotas for daily deposits
- Followed established cash handling procedures and maintained confidentiality of information
Warehouse Associate
Adecco UPS
11.2018 - 04.2019
- Received, sorted, and scanned packages that was stored in warehouse
- Worked under limited supervision following standardized practices and methods
- Sorted, loaded, and unloaded material with speed and accuracy according to established procedures, and worked effectively to meet deadlines
Homemaker
Stay at Home Parent
12.2017 - 11.2018
- Ensured household duties were completed in a timely manner and managed household budget
- Coordinated medical care, meals, and social activities
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely
Customer Billing Specialist
Med Synergy
06.2017 - 12.2017
- Answered billing questions and provided excellent customer service
- Communicated effectively, resolved issues, and referred customers to other departments for further assistance
- Updated customer demographic information, followed procedures, and handled confidential information
Claim Analyst II
Service Net Warranty LLC
08.2013 - 06.2017
- Evaluated and settled claims and warranties and updated customer data
- Billed customer transactions and issued payments for claims
- Safeguarded confidential information
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2023
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Customer Service Representative
Louisville Gas & Electric Company
09.2023 - 09.2024
Customer Account Advisor
Consumer Cellular
05.2023 - 09.2023
Product Support Specialist
GE Appliances
03.2022 - 02.2023
Customer Service Representative
Computershare
03.2020 - 02.2023
Fulfillment Associate
Walmart
03.2020 - 05.2021
Fulfillment Associate
Adecco UPS
11.2019 - 01.2020
Cash Processing Teller
Garda World
03.2019 - 10.2019
Warehouse Associate
Adecco UPS
11.2018 - 04.2019
Homemaker
Stay at Home Parent
12.2017 - 11.2018
Customer Billing Specialist
Med Synergy
06.2017 - 12.2017
Claim Analyst II
Service Net Warranty LLC
08.2013 - 06.2017
Diploma - Medical Billing and Coding
Ultimate Medical Academy
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