Anri Madrid

• Cleaned, stocked, and maintained all areas of store, including food preparation area, equipment, and utensils.
• Addressed guest needs/concerns while providing excellent customer service.
• Managed phone inquiries, resolving order cancellations and conflicts to enhance customer satisfaction.
• Worked well with management and peers as well as trained new team members on procedures, recipes, customer service, etc.
• Designed specialty cakes for weddings, birthdays, graduations, etc., according to customer requests
• Prepared frostings and other toppings for cakes with use of various icing and piping techniques

*Can provide reference photos for use of different piping techniques and cake decorating experience.

• Provided attentive care for pets, ensuring safety and well-being during visits.
• Managed daily feeding schedules and exercise routines tailored to individual pet needs.
• Maintained detailed records of pet behavior and health for owner updates.
• Developed positive relationships with clients through effective communication and reliability.

• Assisted daily operations at a small family-run business
• Managed social media account and menu organization setup.
• Assisted in food preparation and presentation for various events.