Alexandria Swayze
6516 W 65th Terrace,KANSAS
Summary
Determined, focused, detail oriented manager, leader and employee. The skills I have possessed during my thirteen years of retail, customer and employee relations make me equipped to handle any task, and situation. An accomplished leader in my industry, with many years of expertise including team training, inventory handling, payroll, and customer satisfaction. Experienced cake decorator, wedding cake designer, and more.
Overview
13
13
years of professional experience
Work History
Cake Decorator
Whole Foods Market Inc
Overland Park, KS
08.2023 - Current
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Incorporated creative elements into cake designs as requested by clients.
- Blended ingredients and mixed dough, following recipes.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Met with customers to discuss needed bakery items and take orders.
Head Cake Decorator
Cosentino's Food Store
Overland Park, KS
07.2021 - 08.2023
- Assisted customers in selecting appropriate decorations for their cakes.
- Created custom fondant figures, flowers, and other decorations for special orders.
- Developed creative designs for cakes based on customer specifications.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Researched new recipes and ingredients used in creating unique cake flavors.
- Assisted customers with planning cake vision, including color, theme and size.
- Ensured compliance with food safety regulations while preparing decorated cakes.
- Trained new bakers on decoration processes.
- Ensured all cakes met quality standards prior to delivery or pickup.
- Troubleshot any problems that arose during the creation process of a cake.
- Organized and managed the daily operations of a cake decorating team.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Kept up-to-date with industry trends and innovations in cake design.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Analyzed, monitored, and maintained inventory.
- Coordinated with customers to plan efficient or special deliveries.
Office Manager
Cosentino's Food Store
Overland Park, KS
06.2015 - 07.2021
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained budgets for departmental expenses.
- Administered payroll.
- Provided training to new hires on office policies and procedures.
- Elevated customer satisfaction by resolving customer issues.
- Planned and led team meetings to review store sales results, inventory, and communicate.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Sustained office efficiency by implementing and planning office systems, equipment procurement, and new equipment.
- Monitored inventory levels and placed orders when needed for cash, lottery, and other items sold on the front end.
- Assigned work, and monitored performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Coordinated the hiring process for new staff members.
- Oversaw recruiting, interviews and new employee hiring.
- Managed timekeeping system for accurate payroll processing.
- Managed payroll processes including timesheets, vacation requests, attendance tracking and payroll entry.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored cash handling processes to ensure accuracy in transactions.
- Worked closely with other managers to ensure all departments were following procedures for payroll.
Customer Service Representative
Cosentino's Food Store
Gardner, KS
03.2012 - 06.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored junior team members and managed employee relationships.
- Answered calls, and emails to facilitate customer service.
- Promoted positive work environment.
- Handled cash office counting, paperwork, and lottery.
Education
Some College (No Degree) - Mathematical Sciences
Johnson County Community College
Overland Park, KSSkills
- Cake decoration
- Color mixing skills
- Food handling safety
- Baking equipment
- Icing methods
- Quality control
- Airbrushing techniques
- Icings and fondant
- Hospitality and accommodation
- Continuous learning and adaptation
- Wedding cake design
- Precise Hand-eye coordination
- Custom cake consultations
- Vendor engagement
- Bookkeeping
- Staff hiring
- Supply management
- Staff training
- Workflow optimization
- Business administration
- Technical support
- Office management
- Financial tracking
- Scheduling
- Conflict management
- Meeting planning
- Human resources
- Team bonding
- Customer service
- Mail handling
- Team supervision
- Staff management
- Inventory control
- Data entry
Timeline
Cake Decorator
Whole Foods Market Inc
08.2023 - Current
Head Cake Decorator
Cosentino's Food Store
07.2021 - 08.2023
Office Manager
Cosentino's Food Store
06.2015 - 07.2021
Customer Service Representative
Cosentino's Food Store
03.2012 - 06.2015
Some College (No Degree) - Mathematical Sciences
Johnson County Community College