Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ansam Kouk

7501 west forest preserve ave Chicago,IL

Summary

Dedicated Medical Assistant with hands-on experience in both primary care and cardiology. Skilled in patient scheduling, insurance verification, medication management, and medical office operations, with proven ability to balance clinical and administrative duties in fast-paced environments. I graduated from Walden University in 2024 with a B.S. in Health Studies, deepening my understanding of healthcare systems, patient care strategies, and compliance. With strong communication skills, attention to detail, and a patient-first approach, I am prepared to contribute to a positive, efficient, and compassionate healthcare team. Bilingual in Arabic and English.

Overview

4
4
years of professional experience

Work History

Medical Assistant

Insight Hospital - Cardiology Clinic
Chicago, IL
02.2025 - Current
  • Manage scheduling for patient visits and diagnostic tests (ECHO, MRI, Holter monitor, and stress tests), ensuring accuracy and timeliness.
  • Perform EKGs, and provide direct clinical support to physicians.
  • Verify insurance eligibility and benefits, secure authorizations, and resolve coverage issues.
  • Conduct prior authorizations for medications, and process patient refills.
  • Balance patient, provider, and administrative needs, frequently multitasking between calls, in-office patient care, and physician requests.
  • Maintain HIPAA compliance, and support a patient-centered clinic environment.
  • Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments, and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Conducted EKGs and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures, and physician's instructions.
  • Organized charts, documents, and supplies to maintain team productivity.
  • Registered new patients into the practice management software program, accurately entering demographic information.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Educated patients on medication usage and treatment plans clearly.
  • Assisted with scheduling outpatient appointments.

Pharmacy Technician & Medical Assistant

Hermosa Medical and Diagnostic Center
Chicago, IL
12.2021 - 07.2024
  • Assisted patients with medications, refills, and insurance coverage while maintaining safety and accuracy.
  • Collected patient medical history, symptoms, and vital signs; prepared patients for exams.
  • Organized, scanned, and updated patient charts and medical records.
  • Answered patient phone calls and coordinated scheduling across specialties.
  • Built strong patient relationships by providing compassionate care and answering medical inquiries.
  • Collaborated with physicians and staff to maintain efficient clinic operations.
  • Filled prescriptions accurately following established procedures and protocols.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

Education

High School Diploma -

Chicago Academy High School
Chicago, IL
06-2020

Associate of Science -

Wilbur Wright City College
Chicago, IL
05-2022

Bachelor of Science - Health Studies

Walden University
Minneapolis, MN
02-2024

Skills

  • Patient scheduling and registration (Cerner)
  • Insurance verification and prior authorizations
  • Direct patient care and vital signs monitoring
  • Medication management and reconciliation
  • HIPAA compliance and confidentiality
  • Customer service and service recovery
  • Multitasking in fast-paced environments
  • Time management

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Medical Assistant

Insight Hospital - Cardiology Clinic
02.2025 - Current

Pharmacy Technician & Medical Assistant

Hermosa Medical and Diagnostic Center
12.2021 - 07.2024

High School Diploma -

Chicago Academy High School

Associate of Science -

Wilbur Wright City College

Bachelor of Science - Health Studies

Walden University

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