Monique Zodiacal
St. Mary’s Medical Center Hospital
Lynwood,CA
1
Language
1
Certification
10
years of professional experience
Certified Medical Assistant with 10+ years of healthcare and patient-care experience supporting physicians, clinical teams, and daily outpatient operations. Experienced in both front/back office clinical and administrative functions. Experienced in specialty float and hospital/ urgent-care environments with a strong background in EHR documentation, patient communication, and clinic workflow coordination. Recognized as a dependable, organized team member who provides compassionate patient care while maintaining accuracy, efficiency, and professionalism.
Work History
Medical Assistant
1 Year 5 Months- Provided clinical and administrative support to help maintain efficient daily clinic operations and high-quality patient care.
- Managed patient rooming, vital signs, clinical intake, and chief-complaint documentation.
- Delivered injections, venipuncture blood draws, and point-of-care testing support.
- Handled laboratory specimen processing accurately and efficiently according to established procedures.
- Delivered clear patient education, including pre-operative and post-operative instructions.
- Coordinated referrals, prior authorizations, and insurance documentation to support care continuity.
- Processed medication refills and supported medication-management workflows.
- Triaged patient messages and communicated needs to clinical staff as appropriate.
- Supported scheduling, medical records scanning, faxing, and related administrative functions.
- Maintained front-office coverage and managed multiple incoming telephone lines.
- Upheld infection-control standards through cleaning, disinfection, and autoclave procedures.
- Tracked clinical supplies and supported ordering and inventory management.
Medical Assistant
6 Years 1 Month- Answering multiple phone lines, Assist front office when needed, scanning, faxing, excel, Microsoft office/word, Schedule Appointments
- Managed referrals and Auths, refill, pt. Messagin, pt. Education
- Rooming, vitals, enter pt. CC
- operations, maintaining high-quality service during peak times.
- Injection, venipuncture, efficient lab processing, autoclave knowledge, disinfecting instruments
- All POC Tests, Drug Testing & Blood Draws
- Guided urgent-care hours during weekdays & weekends operations as lead medical assistant, supporting patient flow and service quality during high-volume periods.
Education
Diploma - Medical Assistance
Skills
Clinical
Patient Rooming & Clinical Intake
Vital Signs & Patient Assessment
Injections & Vaccinations
Venipuncture & Blood Draws
Point-of-Care Testing
Laboratory Specimen Processing
Patient Education
Pre- & Post-Operative Instructions
Medication Refills
DME Processing
Infection Control & Instrument Disinfection
Autoclave Procedures
Administrative
Insurance Verification
Referrals & Prior Authorizations
Patient Scheduling
Surgical Scheduling
Hospital Patient Registration
Patient Messaging
Medical Records
Quality Control
Supply & Inventory Management
Multi-Line Telephone Systems
Front-Office Support
Technology
EPIC
Cerner
NextGen
eClinicalWorks
MS4
Microsoft Excel
Microsoft Word
Microsoft Office
Certification
• Certified Medical Assistance
• BLS/CPR
• Drug testing Certificate DOT, DER, BAT
Languages
English
Timeline
Medical Assistant
St. Mary’s Medical Center Hospital
05.2025 - CurrentRead More
Medical Assistant
Stanford/ University Healthcare Alliance
09.2016 - 10.2022Read More
Carrington College
Diploma from Medical Assistance
Read More