Ansel Downum - CELTA
Portland,OR
Summary
Friendly, easy going Sales Associate, Server and Bartender who enjoys working with others. Professional who prioritizes reliability and willingness to take on new tasks or roles. Experience in the classroom is limited to only what has been provided in the CELTA course, but the six hours spent teaching students were very productive and created a desire for more.
Overview
8
8
years of professional experience
Work History
Server
Bamboo Sushi
07.2023 - Current
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender
Independent Restaurant Concepts
10.2021 - 10.2023
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Served high customer volumes during special events, nights, and weekends.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Sales Floor Associate
Gap
07.2016 - 10.2018
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
CELTA Certification -
Cambridge - Teaching House
Portland, United States03.2024
Bachelor of Science - Business Management
Portland State University
Portland, OR03.2023
Skills
- Warm and Friendly
- Team Collaboration
- Attention to Detail
- Reliable and Responsible
- Extensive Knowledge of English Language
- Adaptability and Flexibility
- Interpersonal Communication
- Skills Enhancement
Interests
I am a very adventurous person who has a love for travel and new experiences. I love attending events, such as concerts and sports, and have a particular love for basketball. I frequently look for new friends to meet and places to visit with them, as I value getting to know people highly. I love going out to try new food, new drinks and seeing new places. My desire is to see as much of the world as possible and make as many relationships as I can along the way. This is in large part what has created my desire to teach English, as I feel it is an amazing way to learn about other cultures, see the world, and cultivate relationships with both students and staff.
Timeline
Server
Bamboo Sushi
07.2023 - Current
Bartender
Independent Restaurant Concepts
10.2021 - 10.2023
Sales Floor Associate
Gap
07.2016 - 10.2018
CELTA Certification -
Cambridge - Teaching House
Bachelor of Science - Business Management
Portland State University
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