Anshaunti Lewis
Williamsburg,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
WALMART, Walmart
Williamsburg, Va
11.2023 - 02.2026
- Resolved customer complaints with clear communication and calm problem solving.
- Managed service desk operations following Walmart customer service standards.
- Trained associates on returns, refunds, and front end procedures.
Patient Care Assistant
Hope for Children
Portsmouth, Virginia
07.2017 - 08.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints with clear communication and calm problem solving.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Trained associates on returns, refunds, and front end procedures.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Managed service desk operations following Walmart customer service standards.
- Maintained compliance with Walmart safety, cash, and service guidelines.
Education
Springfield Highschool
Queens, NYSkills
- Customer relationship management
- Employee training
- Quality assurance
- Policy compliance
- Policy enforcement
- Team leadership
- Time management
- Effective communication
- Conflict resolution
- Critical thinking
Timeline
Customer Service Manager
WALMART, Walmart
11.2023 - 02.2026
Patient Care Assistant
Hope for Children
07.2017 - 08.2023
Springfield Highschool