ANSHINA JAMISON

• Lead Collection Manager for Law Firm
• Coordinates with Office Manager and other department heads
• Managed the Collections Team
• Provides advise and support to lawyers, managers and supervisors
• Assisting on average 20 customers daily with payment and recovery options
• Office Notary
• Collaborated with legal regarding bankruptcy cases for proceedings and post-petition payments
• Skip trace to locate assets
• Executed timely collection and initiated recovery activities
• Boosted client retention by developing and implementing comprehensive account management strategy.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Trained new employees on customer service, money handling and organizing strategies.

• Negotiated payments while continuing to build a positive relationship with customers
• Managed collection efforts with a high level of professionalism
• Performed telephone contact with customers according to guidelines and standards
• Assigned vehicles out for repossession
• Followed up with auto auctions, dealerships and customers
• Prepared title work and defined contracts and condition reports
• Crossed sale banking products
• Initiate legal assignments to send to litigation department
• Processing applications for loans and explaining the loan process
• Public notary

• Assigned vehicles out for repossession

• Followed up with auto auctions, dealerships and customers

• Prepared title work and defined contracts and condition reports

• Crossed sale banking products

• Initiate legal assignments to send to litigation department

• Processing applications for loans and explaining the loan process.

• Streamlined processes for quicker case resolutions, resulting in improved overall productivity.
• Increased debt recovery rates by implementing efficient negotiation strategies and effective communication techniques.
• Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
• Handled high-pressure situations calmly and professionally, resolving conflicts amicably while protecting client interests.