Laura Douglas
Gainesville,GA
Summary
Personable and dedicated customer service representative with extensive experience in the fast food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Manager
Dairy Queen
Cumming, USA
04.2025 - Current
- Ice cream
- Grill
Assistant Manager
Freddy's Frozen Custard & Steakburgers
Dawsonville, USA
06.2023 - 06.2025
- Cashier
- Trainer
- Cook
- Brand Ambassador
- Cross-Trained
- Management
Education
Associate of Science - Nursing
University of North Georgia
Dahlonega, GA05-2028
High school diploma -
East Forsyth High School
Gainesville, GA05.2024
Skills
- Meal preparation and food handling
- Serving and restaurant experience
- Kitchen operations and cleaning
- Food safety and sanitation
- Shift management and time management
- Customer service and cashiering
- Cash register and cash handling
- Merchandising strategies
- Employee training and onboarding
- Goal and expectation setting
- Team leadership and decision-making
- Staff training and development
- Verbal and written communication
- Performance evaluations
- Complex Problem-solving
- Conflict resolution
Affiliations
- Participated in community service acts
- High school golf team for 3 years
- Volunteered at Bark Camp : Involved taking sheltered dogs to appointments or events in hopes they get adopted! Take them outside to get out of their kennels as well for fresh air and exercise.
References
Jazmine Lance
Mobile: (706) 701-3461 Email: lancejazmine3@gmail.com
Bibia Redd
Mobile: (678) 696-2698 Email: brredd@ung.edu
Timeline
Manager
Dairy Queen
04.2025 - Current
Assistant Manager
Freddy's Frozen Custard & Steakburgers
06.2023 - 06.2025
Associate of Science - Nursing
University of North Georgia
High school diploma -
East Forsyth High School