Ansley Cutshaw
Orlando,FL
Summary
Hardworking crew member and shift leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Freelance Product Courier
DoorDash
06.2023 - Current
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Communicated with dispatch and customers for accurate delivery information.
Shift Leader
Coldstone Creamy
04.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Restaurant Hostess
Salty Pelican Bar And Grill
06.2020 - 04.2022
- Answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Education
No Degree - Aerospace Engineering And Molecular Microbiology
University of Central Florida
Orlando, FL05.2027
Skills
- Logistics and Transportation
- Issue Escalation
- Customer Service Management
- Equipment Troubleshooting
- Team Leadership
- Conflict Resolution
- Python Software Proficiency
- CAD Experience
- Microsoft Excel
Timeline
Freelance Product Courier
DoorDash
06.2023 - Current
Shift Leader
Coldstone Creamy
04.2022 - Current
Restaurant Hostess
Salty Pelican Bar And Grill
06.2020 - 04.2022
No Degree - Aerospace Engineering And Molecular Microbiology
University of Central Florida