Ansley Jimenez
Miami,US
Summary
Experienced in optimizing business procedures in all operational areas to support growth, profitability, and efficiency objectives. Achievement-oriented and proactive manager with a disciplined mentality. Accomplished professional confident in completing assessments, developing recommendations and presenting findings. Helps organizations control and balance risk for maximum profits. Analytical, astute and current on latest models and techniques. Results-driven Business Banker known for high productivity and efficient task completion. Specialize in financial analysis, risk management, and client relationship building. Excel in communication, strategic planning, and problem-solving to deliver exceptional service and meet all client needs.
Overview
11
11
years of professional experience
Work History
Branch Designee
Wellsfargo Bank
Miami, US
12.2024 - Current
- Ensured compliance with banking regulations and policies.
- Managed inventory levels of cash, supplies, and other resources.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Prepared and managed cash shipments between banks.
- Coached staff on policies, procedures and performance strategies.
Small Business Branch Banker
Wellsfargo Bank
Miami, US
09.2024 - Current
- Adhered to all laws applicable to banking operations while providing exceptional service to clients.
- Processed wire transfers, money orders and stop payment requests in accordance with established procedures.
- Verified customer identification documents in compliance with Bank Secrecy Act regulations.
- Performed risk assessments on loan applications and investments, minimizing financial losses.
- Assisted customers with opening new accounts, processing deposits and withdrawals, cashing checks and making loan payments.
- Monitored and reported suspicious activities to comply with anti-money laundering regulations.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
Personal Banker
Wellsfargo Bank
Miami, US
07.2018 - 09.2024
- Handled account management needs, including opening new customer accounts and sub-accounts for existing customers.
- Leveraged knowledge of bank operations, available offerings and applicable regulations.
- Met and consistently exceeded individual sales, service and revenue goals by reviewing in-branch reports and identifying new opportunities.
- Read, wrote and analyzed instructions, financial reports and legal documents.
- Created customer loyalty with strong consultative techniques and on-point service recommendations.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Customer Service Representative
Wellsfargo Bank
Miami, US
06.2016 - 07.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Ensured compliance with state and federal banking regulations through regular reviews.
Teller
Wellsfargo Bank
Miami, US
09.2014 - 06.2016
- Uphold recordkeeping requirements by fully documenting each transaction.
- Maintained strict compliance with banking standards, regulations and laws.
- Uphold confidentiality guidelines as per bank policy.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Verified currency and coin requirements, limitations and regulations were maintained.
- Identified suspected fraud based on behavioral and transaction markers.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained accurate records of all transactions for compliance purposes.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL01.2022
Skills
- Fraud prevention
- Legal compliance
- Conflict de-escalation
- Community education
- Report writing
- Relationship building and management
- Customer service
- Risk assessment
- Regulatory compliance
- Team leadership
- Cash management
- Account management
Timeline
Branch Designee
Wellsfargo Bank
12.2024 - Current
Small Business Branch Banker
Wellsfargo Bank
09.2024 - Current
Personal Banker
Wellsfargo Bank
07.2018 - 09.2024
Customer Service Representative
Wellsfargo Bank
06.2016 - 07.2018
Teller
Wellsfargo Bank
09.2014 - 06.2016
Associate of Arts - Business Administration
Miami Dade College