Ansley Nelson
San Diego,CA
Summary
Outgoing, friendly, and motivated server + barista with excellent interpersonal communication strengths. Facilitates exceptional social skills, communication abilities, and customer service background. Pursues every opportunity to support team members and proactively address issues. Solid experience processing payments, handling food, and meeting customer demands with a diligent and well-organized mentality.
Overview
6
6
years of professional experience
Work History
Barista and Brunch Server
Java Earth
03.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Event Coordinator
Aaron Carlson Events
05.2021 - Current
- Planned and coordinated diverse events, focusing on attention to detail, creative design concepts, and exceeding client expectations
- Managed client consultations, venue selection, vendor negotiations, and on-site event management for some of Nebraska's most prestigious events, such as the Debutante Ball and high-profile weddings
- Ensured efficient operations for events ranging from intimate gatherings to large-scale fundraisers.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
Front Desk Attendant
San Diego Yacht Club (Local Venue Events)
01.2024 - 05.2024
- Provided high-quality guest service, ensuring smooth check-in/out processes and addressing guest inquiries
- Maintained excellent communication with event staff and management to coordinate guest needs and resolve issues
- Contributed to event success by maintaining detailed guest information and anticipating guest requirements.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
Server Shift Leader
Stella Jeans
08.2020 - 08.2023
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Server
Pop Pie
10.2020 - 05.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Server
Mahogany Prime Steakhouse
01.2018 - 08.2020
- Maintained high levels of customer satisfaction through attentive service, menu knowledge, and communication skills
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Arts - Business Administration & Real Estate
University of San Diego
San Diego, CA05.2024
Bachelor of Arts - Business Administration And Real Estate
John Cabot University
Rome, Italy12.2022
Skills
- Event planning and coordination
- Guest relations
- Friendly and outgoing
- Team collaboration
- Conflict resolution
- Menu knowledge
- Upselling techniques
- Strong interpersonal and communication skills
- Time management and attention to detail
Hobbies
Scuba-diving, tennis, power walking, hot-cycling, traveling, and dog-walking
Timeline
Barista and Brunch Server
Java Earth
03.2024 - Current
Front Desk Attendant
San Diego Yacht Club (Local Venue Events)
01.2024 - 05.2024
Event Coordinator
Aaron Carlson Events
05.2021 - Current
Server
Pop Pie
10.2020 - 05.2023
Server Shift Leader
Stella Jeans
08.2020 - 08.2023
Server
Mahogany Prime Steakhouse
01.2018 - 08.2020
Bachelor of Arts - Business Administration & Real Estate
University of San Diego
Bachelor of Arts - Business Administration And Real Estate
John Cabot University