GRACIELA SANCHEZ
San Antonio,TX
Summary
Detail-oriented administrative professional with extensive experience in higher education operations, executive support, and event coordination. Skilled in managing multiple priorities, maintaining confidentiality, and enhancing student and faculty experiences through effective communication and collaboration. Bilingual in English and Spanish, committed to fostering inclusive environments.
Overview
23
23
years of professional experience
Work History
Administrative Services Specialist
Northwest Vista College
San Antonio, TX
07.2023 - Current
- Provide comprehensive administrative support to the President's Office, assisting with presidential events, campus ceremonies, meetings, receptions, and special initiatives.
- Coordinate schedules, facilities, materials, invitations, communications, and other logistical details to ensure successful execution of executive and campus events.
- Monitor and evaluate incoming correspondence, requests, and inquiries; routed information to appropriate departments and ensured timely follow-up.
- Assist with the preparation, organization, and processing of documentation associated with presidential office expenditures and administrative transactions.
- Support purchasing and financial processes by managing expense documentation, processing invoices, and coordinating travel arrangements.
- Collaborate with campus departments, employees, vendors, and external partners to ensure timely completion of administrative tasks and successful event execution.
- Coordinate multiple priorities while maintaining accuracy, professionalism, confidentiality, and attention to detail in a fast-paced executive environment.
Substitute Teacher
Northside Independent School District
San Antonio, TX
04.2022 - 05.2023
- Established orderly, respectful classroom environments that promoted positive learning experiences.
- Communicated effectively with students, faculty, and campus personnel, adapting to diverse classroom environments and addressing varied student needs.
- Followed lesson plans and instructional guidelines while maintaining continuity of classroom instruction.
- Maximized availability for teaching assignments across district campuses, ensuring consistent support for educational continuity.
- Adhered to district policies, procedures, and campus expectations.
- Followed established emergency and safety protocols, including fire drills and lockdown procedures.
Advising Team Support Specialist / Special Populations / Assistant to Director of Advising
Northwest Vista College
San Antonio, TX
11.2016 - 03.2022
- Provided comprehensive administrative and operational support to the Advising Department and Director of Advising.
- Acted as the primary point of contact for students, faculty, staff, external agencies, and visitors, responding to inquiries and resolving issues professionally and efficiently.
- Assisted students at the front counter and Advising Call Center by using student information and records-management systems, including GPS, Banner, and Navigate, to address registration and advising-related questions.
- Managed customer service calls on behalf of the Director of Advising and worked to resolve student concerns promptly and effectively.
- Collaborated with college departments to coordinate advising meetings, conferences, training sessions, and departmental events.
- Managed room reservations, furniture and equipment setup, meeting logistics, agendas, training materials, and other event requirements.
- Assisted with planning and executing Advising events while adhering to established budgets and departmental requirements.
- Oversaw departmental purchasing and financial responsibilities, ensuring accurate processing of purchase orders, direct pays, credit card reconciliations, invoices, and software acquisitions.
- Trained and supervised student workers and staff, optimizing scheduling and performance to enhance team effectiveness.
- Served as Senior Advising Team Support Specialist, training newly hired ATSS employees and developed Team Lead and ATSS huddle schedules.
- Organized monthly meetings for ATSS team to enhance communication and collaboration., creating opportunities for staff to discuss complex issues, share ideas, and develop effective solutions.
- Supported international student services by reviewing student files and verifying compliance with F-1 visa requirements.
Student Support Specialist – Vista Central
Northwest Vista College
San Antonio, TX
08.2016 - 11.2016
- Supported students throughout the connection, entry, progression, and completion stages of their college experience.
- Guided students through admissions, records, applications, transcripts, and enrollment processes to ensure smooth transitions.
- Coordinated high school outreach activities with college recruiters, assisting prospective students in onboarding and enrollment.
- Supported New Student Orientation activities and provided outreach regarding academic assistance and available campus resources.
- Engaged with parents and guardians to facilitate educational and career planning for students, enhancing support networks.
- Assessed student needs at the front counter and determined appropriate resources and services to address individual concerns.
- Maintained accurate student documentation and followed institutional policies and procedures.
Student Success Specialist – Career & Transfer Services
Northwest Vista College
San Antonio, TX
02.2016 - 08.2016
- Delivered student success services in career planning, academic advising, financial aid applications, enrollment, and registration to enhance student preparedness and satisfaction.
- Facilitated university transfer process by coordinating appointments between students and university representatives, improving access to transfer opportunities.
- Coordinated campus visit events connecting students with potential employers and universities, fostering engagement and networking opportunities.
- Communicated with students by telephone, email, and in person to provide information and assistance.
- Provided administrative and clerical support to advisors and other departments involved in the student enrollment process.
- Generated reports and maintained student records to support departmental initiatives and operational needs.
- Assisted Advising, Readiness, Call Center, and New Student Orientation team with student services and campus programs.
Payroll Clerk
Allen & Allen Lumber and Hardware
San Antonio, TX
03.2004 - 06.2009
- Processed employee payroll accurately by calculating earnings, deductions, taxes, insurance, and leave in accordance with established procedures.
- Collected, compiled, entered, and verified payroll data using software and source documentation to ensure accuracy and compliance.
- Reviewed payroll records for accuracy and completeness before processing.
- Prepared and printed payroll reports summarizing employee earnings, hours worked, and deductions to provide clear insights for management.
- Maintained organized payroll documentation and managed sensitive employee information with precision and confidentiality.
Education
Associate of Arts - Teaching
Northwest Vista College
San Antonio, TX08-2023
Associate of Arts - Liberal Arts
Northwest Vista College
San Antonio, TX12-2014
Skills
- Executive & Administrative Support
- Event & Meeting Coordination
- Scheduling & Calendar Coordination
- Records Management & Documentation
- Financial Management
- Invoice & Expense Processing
- Microsoft Office & Administrative Systems
- Customer Service & Issue Resolution
- Student Services & Advising Support
- Research & Problem Solving
- Analytical problem-solving
- Detail-oriented organization
- Staff Training & Supervision
- Educational Administration
- Event planning coordination
- Event planning coordination
Timeline
Administrative Services Specialist
Northwest Vista College
07.2023 - Current
Substitute Teacher
Northside Independent School District
04.2022 - 05.2023
Advising Team Support Specialist / Special Populations / Assistant to Director of Advising
Northwest Vista College
11.2016 - 03.2022
Student Support Specialist – Vista Central
Northwest Vista College
08.2016 - 11.2016
Student Success Specialist – Career & Transfer Services
Northwest Vista College
02.2016 - 08.2016
Payroll Clerk
Allen & Allen Lumber and Hardware
03.2004 - 06.2009
Associate of Arts - Teaching
Northwest Vista College
Associate of Arts - Liberal Arts
Northwest Vista College