Raquel Cortes
Brooklyn,NY
Summary
Detailed oriented administrative professional with 10+ years of experience coordinating complex schedules, managing high volume communications, and supporting leadership in fast paced environments. Proven ability to prioritize competing demands, handle confidential information with discretion, and keep daily operations running efficiently. Recognized for professionalism, reliability, and strong stakeholder communication. Bringing a proactive, organized approach to an Executive Assistant role.
Overview
2026
2026
years of professional experience
Work History
Administrative Support Specialist
Premier Pediatrics
Brooklyn, NY
2023 - Current
- Provide administrative and operational support to physicians and office leadership in high volume pediatric practice
- Coordinate provider schedules and patient appointments, adjusting in real time to maintain efficient daily workflow and patient flow
- Serve as primary point of contact for families, staff, and internal team members while maintaining professionalism and confidentiality
- Manage documentation and electronic records, ensuring accuracy and organized office operations while supporting exam room preparation and supply readiness
Clinical Support Associate ( PCT)
Nyu Langone Health
Brooklyn, NY
2013 - 2022
- Supported Physicians, Managers, and Multidisciplinary Specialty teams with administrative coordination and daily operational workflow in a high volume clinical environment
- Managed patient intake and triage, accurately collecting and documenting medical histories, medications, and visit information while maintaining strict confidentiality
- Coordinated scheduling, provider workflows, and patient flow across multiple specialties to ensure efficient daily operations
- Handled high volume phone and electronic communications, routing inquiries, coordination prescriptions as directed, and resolving issues promptly
- Trained and supported new staff on office procedures, systems, workflow expectations, and best practices to ensure consistency and efficiency
- Maintained organized electronic records and supported clinical logistics, including exam room preparation and supply coordination
Administrative Support
Tribeca Pediatrics
New York, NY
2010 - 2013
- Provided administrative and operational support to providers in a fast paced pediatric practice
- Assisted with patient intake and triage, collecting visit information and communicating with families professionally and compassionately
- Supported scheduling needs and daily office workflow to maintain efficient patient flow
- Coordinated office supplies, exam room readiness, and vaccine preparation to support smooth provider operations
Education
Certificate - HR
Alison / Diploma in Human Resources
Brooklyn, NY01-2025
Nursing Present
New York City College of Technology
Brooklyn, NY01-2025
Certified Medical Assistant
The Allen School
Brooklyn, NY01-2007
High School Diploma -
New Utrecht High School
Brooklyn, NY01-2002
Skills
- Executive & Administrative Support
- Calendar & Scheduling Coordination
- Meeting Coordination
- Confidential & Professional Communication
- Microsoft Office Suite (Outlook, Word, Excel, Powerpoint)
- High Volume Communication Management
- Stakeholder & Client Support
- Office Operations & Workflow Coordination
- Documentation & Record Management
- Administrative Coordination & Staff Support
- Onboarding & Training Support
- Quick Learner of new systems ( Teams, Electronic Medical Records)
Timeline
Administrative Support Specialist
Premier Pediatrics
2023 - Current
Clinical Support Associate ( PCT)
Nyu Langone Health
2013 - 2022
Administrative Support
Tribeca Pediatrics
2010 - 2013
Certificate - HR
Alison / Diploma in Human Resources
Nursing Present
New York City College of Technology
Certified Medical Assistant
The Allen School
High School Diploma -
New Utrecht High School