Anslot Jean-Louis Jr.
Garland,TX
Summary
Resourceful Field Technician known for productivity and efficiency in task completion. Skilled in troubleshooting, preventive maintenance, and technical documentation. Excel using critical thinking, problem-solving, and communication skills to achieve optimal results in challenging environments.
Overview
3
3
years of professional experience
Work History
Field Technician
Goodyear Commercial Tire
Garland, TX
12.2022 - Current
- Followed safety procedures when handling hazardous materials.
- Provided excellent customer service to ensure customer satisfaction.
- Communicated effectively with customers regarding repair estimates, options available, and estimated completion times for repairs and services rendered.
- Verified that all equipment was functioning properly before each shift began and reported any malfunctioning equipment immediately upon discovery.
- Provided excellent customer service by responding promptly to requests for assistance.
- Responded to emergency calls in a timely manner and provided appropriate solutions for the customer's needs.
- Provided accurate ETA updates to customers waiting for service.
- Managed a high volume of emergency calls with professionalism and empathy.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Dispatched tow trucks as needed based on customer requests or job requirements.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Resolved customer complaints and issues in a timely and effective manner.
- Coordinated timely dispatch of roadside assistance services to stranded motorists.
- Performed routine maintenance checks on company vehicles such as oil changes, fluid levels checks, tire pressure checks.
- Assisted customers with jump starts, tire changes, lockouts, fuel delivery, and other roadside assistance services.
- Mentored junior team members and managed employee relationships.
Automotive Technician
Firestone Auto Care
Garland, TX
12.2021 - 12.2022
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Estimated costs of vehicle repair.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Repaired, replaced and adjusted brakes.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Evaluated, repaired and aligned vehicle suspensions.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
Education
High School Diploma -
Naaman Forest High School
Garland, TX06-2022
Skills
- Electrical diagnostics
- Brake repair
- Vehicle maintenance
- Parts inventory management
- Suspension alignment
- Customer relationship management
- Automotive repair
- Parts ordering
- Vehicle inspection
- Time management
- Effective communication
- Self motivation
- Emergency repair management
- Emergency response coordination
- 18-Wheeler Tire experience
- Excellent communication
- Brake servicing
- Parts repair and refurbishment
- Wheel rotation and balancing
- Hardworking and dedicated
- Valid Driver's license
- Strong multitasking
- Emergency repairs
- Reliability and punctuality
References
References available upon request.
Timeline
Field Technician
Goodyear Commercial Tire
12.2022 - Current
Automotive Technician
Firestone Auto Care
12.2021 - 12.2022
High School Diploma -
Naaman Forest High School
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