Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donnie Sevy

Arlington,TX

Summary

Dedicated Field Technician with 14 years of experience in equipment installation, maintenance, and repair. Proven ability to reduce downtime, optimize processes, and train teams with a focus on delivering efficient, cost-effective solutions. Skilled in preventive maintenance and technical troubleshooting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
Certification
14
14
years of professional experience

Work History

Field Technician

Natus Sensory
11.2023 - Current
  • Conducted equipment installations and maintenance for sensory diagnostic devices.
  • Collaborated with healthcare professionals to ensure proper device functionality.
  • Calibration, Troubleshooting, Testing, and Repair of Audiometers, Tympanometers, OAE equipment.
  • Resolved customer issues on the first visit, lowering repeat service calls by 92%

IT Field Service Technician

Moore Data Solutions
02.2021 - 10.2023
  • Installed, configured, and maintained IT equipment including servers, routers, and workstations.
  • Diagnosed and resolved hardware and software issues on-site to ensure optimal client operations.
  • Executed preventive maintenance schedules to minimize downtime and enhance system reliability.
  • Managed over 15 customer calls per day/On Site Visits per day

Field Service Technician

Primex
01.2013 - 02.2021
  • Diagnosed and resolved technical issues in field installations and equipment maintenance.
  • Provided on-site training to clients for optimal use of Primex products.
  • Collaborated with engineering teams to enhance product functionality based on customer feedback.
  • Boosted client satisfaction by completing jobs correctly on the first attempt and reducing callbacks over 89%

Education

Computer Information Systems - Information Technology

New Horizons Computer Learning Center
Irving, TX
05-2010

CompTIA Network + - Information Technology

New Horizons Computer Learning Center
Irving, TX
05-2010

Skills

  • Equipment Maintenance
  • Technical Troubleshooting
  • Mechanical Repair
  • System Installation
  • Preventive Maintenance
  • Electrical Diagnostics
  • Field operations
  • Workplace safety
  • Professional communication
  • Biomedical Equipment Calibration
  • Data collection
  • Technical Training

Certification

  • Certified Field Technician (CFT) - National Technician Certification Institute
  • Mechanical Systems Specialist - American Society of Mechanical Engineers

Timeline

Field Technician

Natus Sensory
11.2023 - Current

IT Field Service Technician

Moore Data Solutions
02.2021 - 10.2023

Field Service Technician

Primex
01.2013 - 02.2021

Computer Information Systems - Information Technology

New Horizons Computer Learning Center

CompTIA Network + - Information Technology

New Horizons Computer Learning Center