Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Anson Edmund

Baltimore,MD

Summary

Versatile professional with a strong foundation in customer care, applying interpersonal skills and hands-on experience to enhance understanding of IT innovations as an IT specialist.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Computer Repair Technician

Buddy Project
Frederick, MD
02.2024 - Current
  • Diagnosing and resolving both hardware and software complications to ascertain necessary repairs or refurbishments
  • Executing thorough inspections and evaluations of donated IT equipment and computers to determine their operational status
  • Performing reimaging of hard drives and undertaking replacement of solid state drives (SSDs) required.
  • Inspect equipment to identify areas of wear or causes of malfunctions.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Delivery Driver

Spark
Cockeysville, MD
01.2019 - Current
  • Collecting customer orders from stores to execute prompt delivery while adhering to safety guidelines per customer requests.
  • Expedited deliveries to meet customer deadlines and requirements
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Completed on-time deliveries by choosing best and most efficient routes
  • Inspected and maintained delivery vehicles regularly to keep in safe working order
  • Verified accuracy of all deliveries against order forms

Delivery Driver

Door Dash
Owings Mills, MD
03.2018 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Service Desk Technician

Viener4Gates Consulting
Rockville, MD
09.2023 - 03.2024
  • Assisted variety of agencies with desktop support, and headquarters which included as many as 72 staff members.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
  • Maintained inventory control of IT assets, tracking equipment usage and performing regular audits for accuracy purposes.
  • Assisted users remotely or in-person to diagnose and resolve hardware, software, or network-related issues efficiently.
  • Documented support interactions for future reference.
  • Installed and configured operating systems and applications.

Cashier/ Delivery Driver

The Spot Pizzeria
Baltimore, MD
02.2015 - 09.2018
  • Provided effective customer service, utilized (POS) Point of Sale system, received and delivered orders.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items, and join reward programs
  • Contributed to store success by maintaining high standards of cleanliness throughout facility
  • Ensured compliance with company policies and procedures while processing transactions efficiently

Radio Intern

WZBA
Hunt Valley, MD
05.2012 - 06.2013
  • Assisted in equipment setup, raffles, event planning and hosting of successful promotional tailgates/events, increased sales for advertisers.
  • Collaborated with advertisers and businesses to create media content using Adobe Audition.
  • Managed studio environment, maintaining cleanliness and organization for efficient workspace
  • Acquired valuable industry insights by shadowing experienced professionals in various roles at station
  • Prepared daily rundowns for timely distribution to program hosts, enabling smooth transitions between segments

Education

High School Diploma -

Baltimore City Community College
Baltimore, MD
06-2006

Skills

  • MS Windows 10/11
  • Microsoft 365 suite
  • Android
  • iOS
  • Active Directory
  • Network device management (switches, firewalls, wireless access)
  • Technical maintenance and troubleshooting
  • Installation & configuration
  • Voice over Internet Protocol (VoIP)
  • Public announcement systems (Snoms)
  • Network support

Certification

  • CompTIA Network+ Certification 03/24/25
  • CompTIA A+ Certification 02/09/23
  • Google Fundamentals of Technical Support,Coursera, Baltimore, MD, 02/01/23, Remote Training

Timeline

Computer Repair Technician

Buddy Project
02.2024 - Current

Service Desk Technician

Viener4Gates Consulting
09.2023 - 03.2024

Delivery Driver

Spark
01.2019 - Current

Delivery Driver

Door Dash
03.2018 - Current

Cashier/ Delivery Driver

The Spot Pizzeria
02.2015 - 09.2018

Radio Intern

WZBA
05.2012 - 06.2013

High School Diploma -

Baltimore City Community College

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