Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Javonni Lewin

Summary

Driven software quality enthusiast, dedicated to the relentless pursuit of excellence in testing and quality assurance. Proficient in meticulously conducting user acceptance testing, swiftly identifying and resolving defects, and ensuring the seamless delivery of top-tier products.

Highly skilled in orchestrating cross-functional teamwork, my goal is to consistently elevate the quality of deliverables. I am on the lookout for a stimulating role where I can apply my technical acumen and unwavering attention to detail, contributing to the organization's triumphs and enhancing the overall user experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Assurance and UAT Specialist

Apple Inc.
03.2022 - Current
  • Worked collaboratively with cross-functional teams, including business analysts, developers, and QA testers, to define project objectives, scope, and acceptance criteria.
  • Developed comprehensive UAT (User Acceptance Testing) strategies, test plans, and test cases, aligning them with project requirements and exceeding client expectations.
  • Efficiently coordinated UAT activities, overseeing test execution, defect management, and issue resolution to ensure timely and precise project completion.
  • Conducted regular status meetings, providing transparent updates to stakeholders and effectively managing their expectations throughout testing phase.
  • Spearheaded process improvements, implementing automation tools and streamlined workflows to enhance efficiency and maintain top-notch quality standards.

Sales Specialist

Apple Inc.
05.2019 - Current
  • Achieved and consistently surpassed monthly and quarterly sales targets for Apple products and accessories.
  • Delivered personalized product demonstrations and consultations to customers, tailoring recommendations to their specific needs and preferences.
  • Provided exceptional customer service, addressed inquiries, troubleshooted issues, and ensured customers left with positive impression.
  • Educated customers about product features and benefits to facilitate selecting best options for each individual's needs.
  • Collaborated with team members to conceptualize and design eye-catching Apple product displays and promotional materials.
  • Attended regular training sessions to stay updated about Apple's latest products, services, and updates.

Business Expert

Apple Inc.
09.2020 - 05.2021
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
  • Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Cultivated strong, long-term relationships with business customers, serving as their trusted advisor.
  • Conducted regular follow-up meetings to assess progress, address concerns, and identify opportunities for improvement.
  • Collaborated closely with business customers to understand their future technology needs and develop strategic solutions.
  • Exceeded business customer outreach and retention goals for portfolio of 500+ accounts.
  • Identified opportunities for upselling and cross-selling Apple products and services to meet customer goals.
  • Collaborated with sales team to develop and implement targeted marketing campaigns for business clients.

Education

Bachelor of Science - Rehabilitation and Human Services, African American Studies

Pennsylvania State University
PA

Skills

  • JIRA
  • UAT
  • Project Management
  • Radar
  • Quality Assurance
  • Salesforce
  • Test Planning & Execution
  • Relationship Building
  • Collaboration
  • Workforce Management System Software
  • Data Analysis
  • BaaS
  • Software Functionality Feedback

Certification

  • UX Design, Google

Timeline

Quality Assurance and UAT Specialist

Apple Inc.
03.2022 - Current

Business Expert

Apple Inc.
09.2020 - 05.2021

Sales Specialist

Apple Inc.
05.2019 - Current

Bachelor of Science - Rehabilitation and Human Services, African American Studies

Pennsylvania State University

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Javonni Lewin