Antaneia Gipson
Farmerville,LA
Summary
Compassionate and dedicated professional with experience at Arbor Lake Skilled Nursing and Rehabilitation Center, excelling in patient care and vital signs monitoring. Proven ability to enhance patient satisfaction through empathetic support and effective communication, ensuring dignity and independence. Strong time management and problem-solving skills drive successful outcomes in high-pressure environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
CNA
Arbor Lake Skilled Nursing And Rehabilitation Center
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
Teleperformance USA
04.2019 - 11.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Diploma -
Junction City High School
Junction City, ARBachelor Of Business Administration - Business Administration
Job Corps
Shreveport, LA03.2019
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Maintaining confidentiality
- End-of-life care
- Emotional support
- Emergency response
- Complex Problem-solving
Accomplishments
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
- Achieved Result by introducing Software for Type tasks.
- Resolved product issue through consumer testing.
Certification
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
- CPR
- Area of certification Training - Timeframe
Languages
English
Full Professional
Timeline
Customer Service Representative
Teleperformance USA
04.2019 - 11.2025
CNA
Arbor Lake Skilled Nursing And Rehabilitation Center
Diploma -
Junction City High School
Bachelor Of Business Administration - Business Administration
Job Corps
Similar Profiles
Amber ElliottAmber Elliott
Assistant Activity Director at Arbor Lake Skilled Nursing And Rehabilitation CenterAssistant Activity Director at Arbor Lake Skilled Nursing And Rehabilitation Center
LaTosha Wilson-ChristorLaTosha Wilson-Christor
CNA at Arlington Heights Nursing and RehabCNA at Arlington Heights Nursing and Rehab
Heydi Rodriguez GomezHeydi Rodriguez Gomez
Registered Nurse at Avante at Lake Worth Rehabilitation and skilled nursingRegistered Nurse at Avante at Lake Worth Rehabilitation and skilled nursing