Antavia Banks
Forney,TX
Summary
Guest experience manager with a strong background in managing guest interactions and enhancing customer satisfaction. Demonstrated ability to analyze feedback and implement service improvements, achieving a15% increase in customer satisfaction. Skilled in training staff, monitoring operational metrics, and fostering a collaborative team environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift manger
McDonald’s
07.2023
- Managed daily operations, ensuring smooth shift transitions and high customer satisfaction
- Trained and supervised team members, enhancing overall service quality and efficiency
- Monitored inventory levels, reducing waste and maintaining optimal stock
- Resolved customer complaints promptly, improving customer retention and loyalty
- Lead team to ensure operational efficiency and high customer satisfaction; adept at problem-solving and maintaining a positive work environment
Guest experience manager
Cava
07.2023 - Current
- Manage guest interactions, ensuring satisfaction and resolving issues promptly, enhancing overall experience
- Analyze guest feedback to implement service improvements, leading to higher customer retention
- Train and mentor staff on best practices, fostering a collaborative and supportive team environment
- Monitor operational metrics to identify areas for efficiency gains, resulting in measurable performance improvements
- Eager to learn quickly and work diligently, embracing new challenges with a positive attitude and strong work ethic
- Led data-driven improvements in guest services, increasing customer satisfaction by15% through targeted feedback analysis
Education
Certification Comptia Security+Plus - Cyber Security
University, Texas Arlington
Arlington, TXSkills
- Problem-solving
- Leadership
- Teamwork
- Communication
- Time management
- Creativity
- Adaptability
- Customer service
- Inventory management
- Guest satisfaction
- Positive attitude
- Conflict resolution
- Team development
- Problem solving and critical thinking
- Linux OS Familiarity
Certification
- Cyber security essentials
- Linux essentials
- Security operation & architecture
- Introduction to cyber security
Timeline
Shift manger
McDonald’s
07.2023
Guest experience manager
Cava
07.2023 - Current
Certification Comptia Security+Plus - Cyber Security
University, Texas Arlington