Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cabrina Brown

Columbia,SC

Summary

Reliable and customer-focused team member with experience providing excellent customer service in fast-paced environments. Skilled at taking orders, handling cash transactions, preparing food, maintaining cleanliness, and working efficiently as part of a team. Dedicated to creating a positive customer experience while following company policies and food safety standards.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Shift manger

McDonald's
Columbia, SC
05.2025 - Current

Supervised and motivated crew members during assigned shifts to ensure smooth restaurant operations.

Delivered outstanding customer service by resolving customer concerns promptly and professionally.

Managed cash drawers, prepared deposits, and ensured accurate cash handling procedures.

Opened and closed the restaurant according to company policies and security procedures.

Trained and coached new employees on food preparation, customer service, safety, and company standards.

Delegated tasks and monitored employee performance to maintain productivity.

Ensured food quality, cleanliness, and compliance with health and safety regulations.

Monitored inventory levels, restocked supplies, and assisted with ordering when needed.

Maintained drive-thru speed and order accuracy during high-volume periods.

Worked collaboratively with restaurant management to achieve sales, labor, and customer satisfaction goals.

Lead Sales Key Holder

Dollar General
Columbia, SC
01.2022 - 04.2025
  • Opened and closed the store, ensuring all security and cash handling procedures were followed.
  • Provided excellent customer service by assisting customers and resolving questions or concerns.
  • Supervised team members during assigned shifts and delegated daily tasks.
  • Operated the point-of-sale (POS) system and balanced cash drawers accurately.
  • Stocked shelves, organized merchandise, and maintained attractive product displays.
  • Received, unloaded, and stocked deliveries while monitoring inventory levels.
  • Assisted with inventory counts and helped minimize product loss through loss prevention procedures.
  • Maintained a clean, organized, and safe shopping environment for customers and employees.
  • Assisted the Store Manager with daily operations, scheduling, and training new employees.
  • Ensured compliance with company policies, safety standards, and operational procedures.

Shift lead

Marcos's Pizza
Columbia, SC
03.2019 - 01.2022
  • Provided exceptional customer service by greeting customers, taking orders, and answering questions.
  • Operated the point-of-sale (POS) system and processed cash, credit, and mobile payments accurately.
  • Prepared pizzas and other menu items according to company recipes and quality standards.
  • Assisted with order assembly, packaging, and ensuring order accuracy for carryout and delivery.
  • Maintained a clean, organized, and sanitary kitchen, dining, and work areas.
  • Restocked food, beverages, and supplies to support efficient restaurant operations.
  • Worked collaboratively with team members to meet customer demand during high-volume periods.
  • Followed food safety, sanitation, and health regulations at all times.
  • Assisted with opening and closing duties, including cleaning equipment and preparing the restaurant for the next shift.
  • Helped resolve customer concerns professionally to ensure a positive dining experience.

Shift lead

Auntie Anne's Pretzels
Columbia, SC
06.2017 - 02.2019
  • Provided friendly and efficient customer service in a fast-paced environment.
  • Took customer orders accurately and operated the point-of-sale (POS) system.
  • Prepared pretzels, beverages, and other menu items according to company recipes and quality standards.
  • Maintained food safety, sanitation, and cleanliness throughout the work area.
  • Handled cash, credit, and mobile payments while balancing the cash drawer.
  • Restocked ingredients, packaging, and supplies to ensure efficient operations.
  • Assisted with opening and closing duties, including cleaning equipment and preparing the store for the next shift.
  • Worked collaboratively with team members to meet sales goals and deliver a positive customer experience.
  • Resolved customer concerns professionally and courteously.
  • Maintained a clean, organized, and welcoming dining and service area.

Education

General Diploma -

W.J. Keenan High School
Columbia, SC

Skills

  • Customer service
  • Cash register/POS operation
  • Food preparation
  • Order accuracy
  • Cash handling
  • Teamwork
  • Time management
  • Food safety and sanitation
  • Cleaning and stocking
  • Problem-solving
  • Communication
  • Multitasking

Certification

•Leadership transitions

  • ServSafe Certified

Timeline

Shift manger

McDonald's
05.2025 - Current

Lead Sales Key Holder

Dollar General
01.2022 - 04.2025

Shift lead

Marcos's Pizza
03.2019 - 01.2022

Shift lead

Auntie Anne's Pretzels
06.2017 - 02.2019

General Diploma -

W.J. Keenan High School
Cabrina Brown