Antawnett Smith
Fort Worth,TX
Summary
Dynamic Life and Health Agent at Globe Life with proven expertise in insurance verification and exceptional verbal communication. Successfully developed tailored health plans, enhancing client satisfaction and loyalty. Recognized for streamlining application processes and training new agents, contributing to a collaborative and efficient team environment.
Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Life and Health Agent
Globe Life
Remote
2025 - 2026
- Assisted clients in understanding health insurance options and benefits.
- Managed client inquiries and provided timely responses to enhance customer satisfaction.
- Developed personalized health insurance plans tailored to individual client needs.
- Collaborated with team members to streamline application processes for efficiency.
- Analyzed market trends to identify opportunities for improved service offerings.
- Led training sessions for new agents on product knowledge and sales techniques.
- Strengthened partnerships with local organizations by participating in networking events and sharing valuable industry insights.
- Educated clients on preventative health measures, contributing to improved overall well-being and reduced medical costs.
- Negotiated with insurance carriers on behalf of clients, securing optimal plan benefits at competitive rates.
CSR
RTR Financial Services
Remote
01.2023 - 07.2025
- Resolved customer inquiries using CRM software, enhancing client satisfaction and loyalty.
- Streamlined complaint resolution processes, reducing response times and improving service efficiency.
- Trained new team members on customer service protocols, fostering a collaborative work environment.
- Analyzed customer feedback to identify trends, informing strategies for service improvement initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Associate Patient Call Rep
SCA Health
Remote
07.2022 - 01.2023
- Managed high volume of inbound and outbound calls to ensure effective patient communication.
- Collaborated with healthcare teams to resolve patient inquiries and concerns efficiently.
- Documented patient interactions accurately in electronic health record systems for seamless information sharing.
- Trained new staff on call handling procedures and customer service best practices.
- Assisted in maintaining compliance with healthcare regulations during all call interactions.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Maintained contact with customers to request referrals.
Virtual Customer Service Associate
Omega
Remote
02.2020 - 05.2022
- Resolved customer inquiries via phone, email, and chat channels efficiently.
- Utilized CRM software to track customer interactions and document resolutions.
- Collaborated with team members to improve response times and service quality.
- Provided training support for new associates on customer service protocols.
- Streamlined communication between departments by proactively sharing relevant customer feedback and insights.
- Supported fellow team members in resolving complex issues by sharing expertise and advice when needed.
Education
High School Diploma -
Trimble Tech
Fort Worth, TX06.2015
Skills
- HIPAA compliance
- Verbal communication
- Healthcare systems navigation
- Insurance verification
- Data entry
- Inbound call management
- Call center operations
- Sales expertise
Timeline
CSR
RTR Financial Services
01.2023 - 07.2025
Associate Patient Call Rep
SCA Health
07.2022 - 01.2023
Virtual Customer Service Associate
Omega
02.2020 - 05.2022
Life and Health Agent
Globe Life
2025 - 2026
High School Diploma -
Trimble Tech