Antawnette Williams
Charlotte,NC
Summary
Highly organized and detail-oriented with great multitasking and task prioritization skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Client Service Rep
Chime Solutions
08.2022 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Respond to customer calls and emails to answer questions about products and services.
- Maintaine and managed customer files and databases.
- Communicate with clients regarding account services, statements, and balances.
- Educate clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinate with operations staff to resolve service problems and boost client satisfaction.
Notary Public
Antawnette’s public services
07.2018 - Current
- Follow proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Administer oath to document signers to obtain affirmation of truth.
- Check documents and identifying credentials for all parties.
- Examine documents for accuracy, completion and compliance before notarizing.
- Look for signs of fraud or coercion and refused notarization.
- Set up and manage appointments for client notary services.
- Maintain accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
Turbo Tax Live Specialist
Alorica INC
01.2022 - 08.2022
- Assist with filing tax returns
- Provide expert guidance with tax explanations
- Handle technical support questions via phone, with video capability
- Research, analyze and determine an appropriate course of action for TurboTax customers
Program Eligibility Specialist
Conduent
07.2018 - 10.2020
- Prepare standard reports to track workload, response time and quality of input - Inform customers about services available and assess customer needs - Approve or deny consumer applications - Perform clerical tasks in the data entry function
Education
Bachelor of Science - Healthcare Systems Management
UNC Charlotte
Charlotte, NC08.2023
Skills
- Analytical and Methodical
- Corporate Social Responsibility
- Administrative and Office Support
- Client Relations
- Customer Relationships
- Accounting Familiarity
- Informational Packets
- PowerPoint Presentations
- Microsoft Windows and Office
- Scheduling Appointments
- Inventory Procedure Documentation
- Customer Satisfaction
Certification
North Carolina Notary Public
Timeline
Financial Client Service Rep
Chime Solutions
08.2022 - Current
Turbo Tax Live Specialist
Alorica INC
01.2022 - 08.2022
Notary Public
Antawnette’s public services
07.2018 - Current
Program Eligibility Specialist
Conduent
07.2018 - 10.2020
Bachelor of Science - Healthcare Systems Management
UNC Charlotte