ANTHEA MACKEY

• Processed patient payments, copays, and balances using point-of-sale systems.
• Balanced cash drawers and verified end-of-shift transactions for accuracy.
• Issued receipts and documented payment details in billing records.
• Assisted patients with billing questions and directed complex concerns to appropriate departments.
• Maintained accurate cash handling while following hospital financial procedures.
• Greeted customers entering the store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked a flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.

• Supervised daily store operations, ensuring compliance with registers, cash-handling, and recovery procedures.
• Assisted store manager with associate scheduling, task delegation, and shift coverage to maintain smooth operations.
• Trained new associates on customer service standards, stocking expectations, and point-of-sale procedures.
• Monitored inventory levels, replenished merchandise, and supported planogram execution to maintain sales floor readiness.
• Resolved customer concerns promptly, providing accurate product information and maintaining service standards.
• Executed opening and closing routines, including cash reconciliation, alarm checks, and store readiness tasks.
• Inspected sales floor conditions, identified shrink risks, and enforced merchandising and safety standards.
• Coordinated team support during busy periods, balancing front-end service, stockroom priorities, and operational needs.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Reported issues to higher management with great detail.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

• Developed age-appropriate lesson plans supporting early childhood development and classroom engagement.
• Managed daily routines, transitions, and classroom organization to maintain safe, structured learning environments.
• Observed student progress and adjusted instruction to support individual developmental needs.
• Communicated consistently with parents regarding behavior, milestones, and classroom activities.
• Fostered positive social skills through group activities, play-based learning, and guided interaction.
• Maintained accurate records for attendance, assessments, and student progress documentation.
• Collaborated with staff to implement curriculum, center activities, and classroom best practices.
• Supervised children during indoor and outdoor activities while enforcing health and safety procedures.
• Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
• Developed weekly lesson plans and activities to engage children and promote learning.
• Maintained an organized, fun and interactive classroom to help children feel safe.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
• Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
• Established positive communication with parents in daily conversation and formal conferences.
• Applied play-based strategies to provide diverse approaches to learning.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
• Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
• Monitored students' academic, social, and emotional progress and recorded in individual files.
• Assisted and supervised 7 children through entire school day.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
• Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was achieved consistently across all areas of development.
• Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
• Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
• Allowed for ample outdoor discovery time in schedule each day.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
• Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
• Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
• Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
• Enhanced children's social skills by organizing group activities that encouraged collaboration and communication.
• Improved learning with well-structured lesson plans that made complex concepts easier for preschoolers to understand.

• Monitored vital signs, documented observations, and reported condition changes to nursing staff promptly.
• Assisted residents with bathing, grooming, dressing, and daily hygiene while preserving dignity and comfort.
• Supported mobility needs through safe transfers, ambulation, and proper positioning techniques.
• Provided meal assistance, monitored intake, and followed individualized dietary and hydration instructions.
• Maintained clean, organized patient areas and followed infection control and sanitation procedures.
• Responded to call lights, delivered timely bedside support, and addressed routine care needs efficiently.
• Communicated resident concerns clearly to care team members to support coordinated service delivery.
• Assisted with restorative care activities and followed care plans to promote resident comfort and independence.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and well-being.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers from developing through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Cared for residents in an assisted living facility and delivered high-quality support to meet needs.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
• Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.

• Operated commercial washers, dryers, and ironing equipment following hotel safety procedures.
• Supervised linen sorting, washing, drying, and folding to maintain consistent guest-room presentation.
• Coordinated linen flow between housekeeping and laundry to prevent service delays.
• Inspected linens and uniforms for stains, damage, and wear before restocking service areas.
• Trained new attendants on wash cycles, fabric care, and proper handling of delicate items.
• Monitored detergent, chemicals, and supplies to support uninterrupted daily operations.
• Repaired workflow issues by adjusting loads, cycle settings, and pressing priorities.
• Maintained clean, organized laundry areas while supporting quality standards and guest satisfaction.
• Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
• Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
• Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
• Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
• Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
• Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
• Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
• Examined dried clothes to identify stains, tears and issues.
• Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
• Enhanced customer satisfaction by promptly addressing and resolving complaints or issues related to laundry services.
• Expedited the laundering process

I GRADUATE WITH A SCHOLARSHIP FROM THE DO THE RIGHT THING PROGRAM