ANTHONY BURNER
Sylacauga,AL
Summary
Hardworking and dependable Associate Director with a strong commitment to supporting teams and delivering exceptional customer service. Skilled in business management with proven leadership abilities. Dedicated to continuous learning and growth as a business professional.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate Director of Campus Dining
University of West Ga
11.2024 - Current
- Streamlined project workflows, ensuring more effective team collaboration and delivery of results.
- Developed strategic initiatives to drive organizational growth and enhance stakeholder engagement.
- Coordinated cross-functional teams to implement new business processes and improve operational efficiency.
- Advanced company objectives by leading innovative marketing campaigns.
- Improved employee performance by facilitating comprehensive training programs and mentorship.
- Spearheaded organizational change initiatives, resulting in improved adaptability and resilience.
- Delivered successful business outcomes with effective leadership and strategic planning.
- Generated Positive results with our on Campus Chick-Fil-A earning the Gaurdian of the Brand award through CFA by receiving elite level inspections for nine quarters straight.
Manager of Retail Operations
University of West Georgia
01.2023 - 11.2024
- Managed retail operations, and worked directly with Brand leaders and employees to ensure all operations are running at peak standards
- Responsibilities Include; Brand management, Menu building, ordering products, and food waste, Vendor/ Brand Consultant Communication, Employee training, Employee recruitment, and Customer/ Employee relations/ retention
Assistant Manager of Retail Operations
University Of West Georgia
04.2021 - 01.2023
- Manage retail operations, work directly with employees to ensure all operations are running at peak standards
- Responsibilities include; Ordering Product, food waste management, employee engagement and recognition, Brand standards, vendor/ consultant communications, inventory control and management, customer/ employee relations and retention, highest customer service employee training
SHIFT SUPERVISOR
University of West Georgia
05.2018 - 04.2021
- Assist with supervising concessions on game days along with assisting Chick Fil A with oversight, safety and sanitation
- Responsibilities include; Ordering Product, food waste management, employee engagement and recognition, inventory control and management, customer/ employee relations and retention, highest customer service employee training
FOOD SERVICE Lead
University Of West Georgia
05.2016 - 05.2018
- Night shift Food service lead for all food court locations, Co-lead of four other locations on campus including concessions
- Responsibilities include; Ordering, employee engagement and recognition, inventory control and management, customer/ employee retention, highest customer service employee training
SHIFT SUPERVISOR
ARAMARK
09.2015 - 05.2016
- Managed operations during shift, with total awareness of activities of employees and customers
- Built and maintained positive relationships with supervisors, co-workers and guests
- Motivated team to deliver quality service while promoting energetic and collaborative environment
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Supervised department employees and monitored equipment to support functionality
RESTAURANT MANAGER
Dockside Marina
05.2012 - 09.2014
- Organized and planned entrees and recipes, inventory control, employee retention and training, scheduling, labor and food cost analysis and control
Education
Bachelor of Science - Management Information Systems
UNIVERSITY OF WEST GEORGIA
CARROLLTON, GA07.2024
Associate of Science - MARKETING
SOUTHERN NEWHAMPSHIRE UNIVERSITY
07.2020
Skills
- Leadership
- Customer Service
- Employee Relations
- Inventory Analysis
- Data Entry
- Data Analysis
- Adaptability
- Employee Development
- Store Merchandising
- Customer Interaction
- Process Improvement
- Business Strategy
- Sales Growth
- Department Restructuring
- Customer Service Techniques
- Sales Management
- Office Security
- Operational Strategy
- Strategic planning
- Team leadership
- Quality assurance
- Operational oversight
- Process improvement
Certification
- ServSafe Manager Certification
- ServSafe Instructor and Proctor
Timeline
Associate Director of Campus Dining
University of West Ga
11.2024 - Current
Manager of Retail Operations
University of West Georgia
01.2023 - 11.2024
Assistant Manager of Retail Operations
University Of West Georgia
04.2021 - 01.2023
SHIFT SUPERVISOR
University of West Georgia
05.2018 - 04.2021
FOOD SERVICE Lead
University Of West Georgia
05.2016 - 05.2018
SHIFT SUPERVISOR
ARAMARK
09.2015 - 05.2016
RESTAURANT MANAGER
Dockside Marina
05.2012 - 09.2014
Associate of Science - MARKETING
SOUTHERN NEWHAMPSHIRE UNIVERSITY
Bachelor of Science - Management Information Systems
UNIVERSITY OF WEST GEORGIA
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