Zachary White
Humble,TX
Summary
Achieved high levels of customer satisfaction through effective communication and relationship-building with patients and clients. Drove team success by modeling a servant leadership approach and addressing challenges proactively. Enhanced operational efficiency by leveraging diverse healthcare experience to support organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Campus Executive Director
Integrated Real Estate Group
Kingwood, TX
09.2025 - 01.2026
- Managed and supervised comprehensive organizational operations, encompassing strategic planning, budgeting, fundraising, and program development for two senior living communities.
- Directed operations of boutique-style assisted living facility with 28 units and 32 residents.
- Directed a team of 62 staff members to execute organizational mission and vision while ensuring compliance with policies and procedures.
- Oversaw financial resource management through budget creation, expense monitoring, and identification of cost-saving opportunities.
- Directed the development of marketing materials to enhance program visibility and engagement.
- Established performance management systems to assess staff productivity and drive organizational efficiency.
- Led strategic planning sessions with senior leadership to align organizational priorities with industry trends.
- Facilitated contract negotiations with vendors for event management and facility maintenance services.
Executive Director
Integrated Real Estate Group
Frisco, TX
09.2024 - 09.2025
- Directed strategic initiatives and oversaw daily operations for a premier luxury senior living community serving 296 residents.
- Managed daily operations, supporting resident care, hospitality services, staffing, marketing, financial tasks, and regulatory compliance.
- Fostered a resident-centric culture prioritizing personalized service, dignity, and exceptional quality.
- Drove occupancy growth from 92% to 98% within 8 months by implementing targeted marketing strategies and enhancing property management practices.
- Led initiatives to elevate luxury lifestyle experiences through enhanced dining standards and improved customer satisfaction.
Executive Director in Training
Integrated Real Estate Group
Frisco, TX
05.2024 - 09.2024
- Engaged in leadership development training program for executive director role, emphasizing comprehensive understanding of organizational operations and strategic objectives.
- Directed operational oversight, ensuring seamless day-to-day management of financials, staffing, compliance, and resident care.
- Led team management initiatives by collaborating with department heads in nursing, dining, and activities to enhance team dynamics.
- Assisted in coordinating initiatives to enhance resident satisfaction by managing activities and personalized care services tailored to individual needs. Gathered feedback to improve living experiences and promptly address concerns.
- Assisted in budget planning processes. Supported monitoring of monthly financials. Aided in identifying cost-effective strategies to uphold luxury care and services while achieving financial targets.
- Assisted in recruiting and training staff members. Supported development of training materials and onboarding programs. Contributed to building a high-performing team.
- Directed strategic planning and execution initiatives in collaboration with senior leadership team.
- Executed crisis management strategies to effectively address emergencies and unforeseen challenges.
- Championed brand representation by engaging with community stakeholders at local networking events.
Program Services Coordinator II
Mississippi Department of Rehabilitation Services
Brookhaven, MS
05.2023 - 05.2024
- Oversaw service management for 40+ clients with diverse disabilities within independent living and traumatic brain injury/spinal cord injury waiver programs.
- Facilitated transfer coordination with long-term care facilities and waiver programs to ensure seamless client transitions.
- Assisted in developing service plans and support strategies. Conducted assessments in client homes to evaluate care needs.
- Assisted vendors in supplying medical equipment and supplies. Supported case management to provide quality care for clients.
- Assisted in creating authorizations and processing vendor payments.
- Compiled weekly and monthly reports for state office.
- Organized case files and managed multiple projects for clients, including home and vehicle modifications and durable medical equipment requests.
- Facilitated communication with client families to ensure comprehensive support for individual needs.
- Analyzed client feedback to refine rehabilitation services and address needs effectively.
- Managed case documentation processes, ensuring compliance with state regulations.
- Streamlined reporting processes, increasing accuracy and reducing turnaround time for service evaluations.
- Enhanced participant satisfaction by addressing concerns promptly and providing tailored support throughout the program duration.
Rehabilitation Associate
Mississippi Department of Rehabilitation Services
Brookhaven, MS
10.2020 - 05.2023
- Assisted with various office administrative tasks.
- Processed payroll for over 100 clients and nearly 200 personal care attendants.
- Maintained client records and files to support compliance with Medicaid and promote continuity of care.
- Scheduled appointments for counselors and patients.
- Assisted with data entry of client information and submitted digital files to state office.
- Compiled reports on Medicaid discrepancies, budget requests, compliance findings, and other office documentation.
- Supported communication between clients and PCAs, as well as clients and counselors.
- Conducted background checks and fingerprinting to confirm eligibility of prospective PCAs.
- Processed requests for specialized medical supplies and managed invoice payments for SMS orders.
- Identified billing errors during payment periods and reconciled reports and spreadsheets from state office.
- Aided in training new employees and filling vacancies during turnover periods.
- Developed individualized rehabilitation plans to enhance client independence and quality of life.
- Provided training and support to clients in adaptive techniques for daily living activities.
- Streamlined documentation processes, improving accuracy and reducing administrative workload for the team.
Patient Access Representative
Oktibbeha County Hospital
Starkville, MS
03.2013 - 06.2015
- Facilitated patient admissions for emergency room after hours in a high volume college area market.
- Held a 97% average accuracy for patient billing and insurance submissions.
- Assisted with patient check-in, verified demographics, and processed payment and insurance information.
- Communicated codes, relayed phone calls, and admitted patients to appropriate floors for extended stays while supporting staff and family interactions.
Corpsman
US Navy
Jacksonville, NC
07.2007 - 07.2012
- Petty officer 3rd class. Line corpsman.
- Instructed junior Corpsman, maintained medical readiness and medical records for 120+ Marine and Navy personnel.
- Conducted training events and leadership instruction for all DoD members.
- Scheduled, screened, and developed health care profiles and screening programs as well as generate and submit reports and findings to official channels and databases for medical and federal compliance regulations.
- Received honorable discharge as well as two Navy Marine Corps achievement medals for outstanding performance in the line of duty.
- Assisted in the creation of the Hearing Conservation Program on Camp Lejeune by screening Marines and sailors as well as helping write policies and standard operating procedures for the HCP.
- Performed over 5000 screenings and exams with a 93% diagnosis accuracy
- Deployed to Afghanistan during Operation Enduring Freedom and performed field medic operations as part of a combat infantry group, working independently with no supervision providing complex trauma care in the field
Education
Bachelor's Degree - Healthcare Administration
Southern New Hampshire University
12-2022
Skills
- Community engagement
- Program management
- Strategic planning
- Project management
- Operations management
- Budgeting and financial management
- Staff management
- Relationship building
- Public speaking
- Program leadership
- Innovation and creativity
- Leadership development
- Compliance and regulations
- Financial management
- Stakeholder relations
- Operational planning
- Marketing
- Resident satisfaction
- Crisis management
- Human resources management
- Profit and loss statements
- Business administration
- Client services
- Team bonding
- Report compilation
- Quality control
- Data interpretation
- Case management
- Sales management
- Contract management
- Performance feedback
- Budget reporting
- Senior living management
- Growth management
- Coaching and counseling
- Team leadership, training, and development
- Executive leadership
- Relationship and team building
- Budget planning
- Employee motivation and performance
- Process improvements
- Approachable leader
- MIssion and vision
Recruiting
Microsoft Outlook
Customer service
Assisted living
FDA regulations
Patient Care
Microsoft Powerpoint
Administrative experience
Geriatrics
Office management
Microsoft Office
Medical Coding
Personal assistant experience
Hospital experience
Healthcare Management
Microsoft Excel
Home health
Military Experience
Phone etiquette
Management
Program Management
Public speaking
Project management
Medical Terminology
Accounting
Mentoring
Data-driven decision making
Account management
Medical billing
Medical Office Experience
Medical office management
HIPAA
Databases
Surgery
Constant Contact
Operational management
Medical coding
Sales
Triage
Insurance Verification
Team management
Financial Report Writing
Home & community care
Relationship management
Social media management
Anatomy knowledge
Medical terminology
Supervising experience
Healthcare management
Writing skills
Interviewing
Leadership
Communication skills
Accounts Receivable
Laboratory experience
Medicare
Accounts receivable
Case management
Quality Assurance
ICD-10
Medical records
Operating Systems
Quality assurance
Strategic management
Working with people with developmental disabilities
Practice Management
Microsoft Word
Executive administrative support
Office Management
Business operations
Decision making
Team development
Employee Orientation
Hospital Experience
Medical Billing
Athenahealth
Hospitality
Medical Scheduling
Financial report writing
English
Computer skills
Anatomy Knowledge
Operating systems
Working with people with disabilities
Medical office experience
Program management
Budgeting
Payroll
Financial management
Aseptic technique
Profit and loss analysis
Nursing home experience
Operations management
DoD Experience
Care plans
Hospice care
Customer relationship management
Research
Organizational skills
Working with geriatric patients
Certification
- Driver's License
- December 2021 to December 2025
Military Service
- Branch: United States Navy
- Rank: E4
Additional Information
Very quick learner and extremely flexible. What I lack in experience, I make up for in unique real world experience from both the military and past jobs in Healthcare. I excel when I'm challenged and I'm a great problem solver.
Timeline
Campus Executive Director
Integrated Real Estate Group
09.2025 - 01.2026
Executive Director
Integrated Real Estate Group
09.2024 - 09.2025
Executive Director in Training
Integrated Real Estate Group
05.2024 - 09.2024
Program Services Coordinator II
Mississippi Department of Rehabilitation Services
05.2023 - 05.2024
Rehabilitation Associate
Mississippi Department of Rehabilitation Services
10.2020 - 05.2023
Patient Access Representative
Oktibbeha County Hospital
03.2013 - 06.2015
Corpsman
US Navy
07.2007 - 07.2012
Bachelor's Degree - Healthcare Administration
Southern New Hampshire University