Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brittany Norwood

Lambertville,MI

Summary

Motivated administrative professional with strong communication and organizational skills. Proven ability to handle confidential information, and support executive teams efficiently. Currently advancing knowledge in cybersecurity to enhance data analysis and problem-solving capabilities. Eager to contribute expertise in document management and customer relations to a dynamic team.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Administrative Assistant

DK-Metals
Toledo, OH
01.2024 - Current
  • Supported executive team by efficiently scheduling meetings and managing calendars.
  • Organized and maintained confidential documents with precision and adherence to established protocols.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Developed systematic filing systems for physical and electronic confidential documents and records.
  • Managed customer contact database systems ensuring data integrity and confidentiality.
  • Coordinated correspondence and deliveries, ensuring timely and accurate distribution.

Administrative Associate

Affordable Painting
Lambertville, MI
06.2006 - 10.2012
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Learnt to operate new office technologies as were developed and implemented.
  • Made copies of correspondence and other printed material.
  • Maintained scheduling.
  • Assisted staff with computer usage.
  • Delivered completed bids to customers and provided them with a detailed explanation of charges and work order details.

Education

Master of Science - Cybersecurity

Eastern Michigan University
Ypsilanti, MI
12-2025

Bachelor of Science - Computer Information Systems

Texas A&M University - Central Texas
Killeen, TX
05.2023

Transfer Student - Interdisciplinary Studies

Central Texas College
Killeen, TX
2019

Skills

  • Excellent verbal and written communication
  • Document management
  • Report analysis
  • Customer and client relations
  • Software management
  • Computer Monitoring
  • Computer Hardware Knowledge
  • Report writing
  • Microsoft Office
  • Network security
  • Cybersecurity frameworks
  • Network protocols
  • Access control
  • Wireshark software

Certification

  • Google Analytics Academy-Introduction to Data Studio

Timeline

Administrative Assistant

DK-Metals
01.2024 - Current

Administrative Associate

Affordable Painting
06.2006 - 10.2012

Bachelor of Science - Computer Information Systems

Texas A&M University - Central Texas

Transfer Student - Interdisciplinary Studies

Central Texas College

Master of Science - Cybersecurity

Eastern Michigan University

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