Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Medical Quality Assurance Investigator
Florida Department of Health (Medical Quality Assurance)
Orlando, FL
03.2018 - Current
Investigate allegations of medical practice by medical professionals
Serve subject notifications, subpoena and other legal documents to medical practitioners who allegations are made against.
Conduct interviews with complainants, witnesses and respondents to complaints
Write statements and reports based on interviews, observations and information including medical records.
Inspect medical establishments, licenses and permit to ensure compliance.
Conducted thorough investigations to ensure compliance with quality standards and regulatory requirements.
Increased efficiency in the QA department by streamlining workflows and optimizing resources.
Inspected incoming and outgoing materials for accuracy and quality.
Conducted regular audits of internal processes, ensuring consistent delivery of high-quality products.
Analyzed product defects and implemented corrective actions to enhance overall product reliability.
Security Officer
Valencia Community College, Osceola Campus
Orlando, FL
12.2014 - 05.2019
Maintains security and safety for employees, faculty, students, visitors and their properties whilst on campus
Creates and issues parking decals and IDs for employees, faculty and students
Interacts appropriately with persons in all departments in carrying functions as a security officer
Conducted regular patrols of campus facilities to identify and address potential security concerns.
Developed incident reports detailing occurrences, ensuring accurate documentation for future reference and analysis.
Reported suspicious activities and persons to law enforcement.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Juvenile Probation Officer
Department of Juvenile Justice
Kissimmee, FL
11.2017 - 03.2018
Supervised juvenile offenders on probation
Visited juvenile offenders on supervision or home detention
Conducted home visits and sanctioned juvenile offenders who violate their probation
Assisted juveniles to find jobs or schools where applicable
Attended and gave evidence in court in regards to juvenile offenders
Conducted training sessions with juveniles and their parents/guardians
Rural Mail Carrier
United States Postal Service
Orlando, FL
01.2017 - 01.2018
Sorted and assembled mails and packages for delivery to customers
Checked names and addresses on mails and packages to ensure accurate and timely delivery
Delivered and collected mails and packages to and from customers
Youth Counselor
Kissimmee Youth Academy
Kissimmee, FL
01.2016 - 10.2017
Counselled and enlightened youth and their parents in regard to available options that can improve their lives
Provide youth with informed empowerment alternatives to support their capabilities
Liaises with appropriate authority to secure resources which encourage youth and parental development
Exhibits unconditional positive regards for youth and all, which fosters receptiveness and self-esteem
Encourages and facilitates an environment in which diversity is respected
Redirect youths from ill-advised to positive paths
Security Officer
SecurAmerica LLC, Golden Oak Community
Orlando, FL
03.2015 - 12.2016
Works in affluent neighborhood effectively greeting and welcoming diverse guests of the Four Seasons Hotel
Interacts with guests and residents in a professional manner and ensure that their concerns are adequately addressed
Monitors CCTV and security cameras to ensure safety and security of personnel and properties
Maintains inventory for accountability of work stationaries and equipment
Police Officer
Jamaica Constabulary Force
Jamaica, W.I.
07.1991 - 06.2014
Community policing, interacting with various community members to help solve social issues
General criminal investigation
Supervised junior members of staff while heading specialized unit
Act as liaison officer between senior officers and junior members to arrive at amicably resolve work-related dispute
Maintain office inventory and records to ensure diligence and transparency
Oversees day to day activities of office staff and communicating concerns with all relevant parties
Ensure privacy of confidential information to avoid compromise
Investigative incidents, collects evidence and write reports- giving evidence in courts of law.
Enforced laws and regulations to maintain public safety and order.
Conducted thorough investigations, gathering evidence and interviewing witnesses.
Collaborated with community organizations to enhance crime prevention initiatives.
Led training sessions for junior officers on procedural updates and best practices.
Developed strategic plans to address emerging crime trends within the community.
Responded promptly to emergency calls, ensuring appropriate action and support provided.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Education
Master of Arts - Adult Education and Training
University of Phoenix
Phoenix, Arizona
05-2016
Bachelor of Arts - Guidance and Counselling
College of Leadership and Theological Development
Jamaica, W.I.
07-2013
Skills
Seasoned professional with over 28 years working in law enforcement and other states agencies supervising staff, juveniles and confidential departments
Efficient and experienced working with employees, entities and other stakeholders of diverse background and interest
Diligent and objective investigator who always strive to obtain all available information/records
Committed to strict trust and confidentiality with strong working knowledge of HIPAA and other work security/privacy rules
Ability to check, review and analyze data on medical and pharmacy records
Experience at interviewing patients, subjects and witnesses in medical malpractice claims
Experience at conducting recorded and in person interviews with patients, subject’s witnesses in medical malpractice claims
Experience and proficient at writing reports and giving depositions in medical malpractice claims hearings
Knowledge of state laws and regulations treating with medical malpractice and narcotics control
Experience in accessing the various database tools to obtain information such as medical license and certifications
Experience combining/labeling/numbering records as exhibits in PDF/Adobe for reports
Prepare, process, notarize, serve subpoena and affidavits for medical records and bills
Technical Skills: Intermediate Skills in the use of: Microsoft Office/Words/Excel, Adobe, Outlook, Skype, Zoom, Teams
Accomplishments
Resolved product issue through consumer testing.
Certification
RBT - Registered Behavior Technician
Languages
English
Full Professional
Timeline
Medical Quality Assurance Investigator
Florida Department of Health (Medical Quality Assurance)
Correctional Sergeant at California Department of Corrections and RehabilitationCorrectional Sergeant at California Department of Corrections and Rehabilitation