Anthonise Mills
Woodbridge,VA
Overview
4
4
years of professional experience
Work History
Rental Sales Management Trainee
Ryder System
Houston, TX
08.2023 - Current
- Handling the sales and process for inbound calls as well as outbound solicitation
- Maintain current and accurate data within the company's marketing database
- Responsible for generating rental, lease and used vehicle sales leads
- Manage all rental asset processes to include Vehicle Pm and cleanliness standards
- Meet overall Ryder market share by successfully executing the sales and marketing initiatives
- Maintain compliance with company, local, state, federal and other regulatory agencies
- Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base
- Allocate transfer drivers to different locations to pick up and drop off trucks that are needed for daily operational use.
Front End Supervisor
Floor and Decor
Houston, TX
05.2020 - 01.2023
- Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
- Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service
- Greet every customer in a helpful and courteous manner
- Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
- Process customers at checkout using the point of sale (POS) system
- Process customer refunds and exchanges according to established guidelines
- Open and close registers
- Follow established cash, check and charge card acceptance procedures
- Answer the telephone according to accepted guidelines
- Stock and tag merchandise displays as required
- Create price tags and merchandise signs
- Review and assess the performance of associates on a timely basis
- Train, develop and supervise and define workload for associates
- Monitor associate retention and career development; communicate ideas to General Manager
- Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
- Ensure compliance to scheduling, hiring, payroll and business planning processes
- Monitor, maintain and follow company policies; support company expectations and systems.
Education
Bachelor's degree in Logistics -
DeVry University
Chicago, IL09.2024
Associate's degree in Business Management -
San Jacinto Community College
Houston, TX01.2017
High school diploma -
Christ Chapel Academy
Woodbridge, VA05.2013
Skills
- INVENTORY (2 years)
- CUSTOMER SERVICE (Less than 1 year)
- Marketing (5 years)
- MERCHANDISING (5 years)
- MULTI-TASKER (Less than 1 year)
- Supervising Experience
- Relationship management (10 years)
- Leadership (6 years)
- AS400 (1 year)
- Microsoft Word (10 years)
- Microsoft Excel (10 years)
- Microsoft Outlook (9 years)
- Microsoft Outlook Calendar (9 years)
- Inventory control (5 years)
- Asset management (2 years)
- Power BI (4 years)
- Conflict management (5 years)
- Warehouse supervisor experience (4 years)
- Clerical experience (5 years)
- Training & Development
- Supply Chain
- Sales Management
- Business Intelligence
- Sound judgment (10 years)
- Critical thinking (10 years)
- Inventory management (10 years)
Activeclearance
True
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US
Timeline
Rental Sales Management Trainee
Ryder System
08.2023 - Current
Front End Supervisor
Floor and Decor
05.2020 - 01.2023
Bachelor's degree in Logistics -
DeVry University
Associate's degree in Business Management -
San Jacinto Community College
High school diploma -
Christ Chapel Academy