Anthonisha Nettles
Summary
Energetic intentional results driven leader, with a commitment to excellence in hiring and developing top-notch teams. Establish and sustain long-term relationships with high profile decision makers in a wide variety of industries and within diverse communities. Ability to maintain quarterly backfill and business growth succession plan for all open and upcoming positions. Preserve strong working relationships with leaders, vendors, community organizations, and other team members to create a partnership that yields success, predictable results, and credibility.
Overview
11
11
years of professional experience
Work History
Store Manager
Popshelf
08.2024 - Current
- Directed all aspects of daily store operations, ensuring adherence to company standards and customer satisfaction
- Recruited, trained, and supervised a team of10 associates, fostering a collaborative and energetic work culture
- Managed inventory processes, including stock replenishment, merchandising, and shrink control, to maximize sales and minimize losses
- Developed and implemented effective sales strategies to achieve and exceed revenue targets
- Delivered outstanding customer service by resolving concerns and ensuring a positive shopping experience
- Monitored store performance metrics, such as sales, labor costs, and profit margins, and adjusted strategies to meet goals
- Organized and executed visual merchandising initiatives, ensuring compliance with Popshelf's brand standards
- Ensured the store's compliance with health, safety, and loss prevention regulations
- Coordinated with district managers to align store goals with corporate objectives and promotional campaigns
- Led store opening and closing procedures, including cash handling, banking, and daily reporting
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Starbucks
09.2022 - 02.2024
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maximized sales and minimized shrinkage, grew average ticket from $9.50 to $11 by creating a growth mindset, leveraging inventory management, staffing and scheduling followed with strategic planning
- Manage Taleo database to recruit and onboard candidates and working employees
- Certified training SSV
- Hired and onboarded 20 plus employees
- Sourced talented candidates and built strong professional relationships through social networking, job boards, referrals, and community engagement
- Dual Managed
- Closed store location/ relocated entire staff
- Reviewed and approved all coaching for development, coaching for performance, and corrective action documentation
- Maintains a management style that upholds the Starbucks culture, values, and mission
- Plans for and achieves operational excellence in the store using all available tools
- Automated labor scheduling, monthly status reports, quarterly business reviews, inventory management, and cash management are all examples of tools
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Multi-Unit Manager
Dunkin Donuts
01.2020 - 09.2023
- Supervised operations across3 locations, ensuring consistent delivery of quality products and services
- Hired, trained, and mentored store managers, fostering a culture of excellence and accountability
- Monitored financial performance, including sales, labor costs, and profit margins, to achieve company goals
- Conducted regular store visits to evaluate compliance with company standards, operational efficiency, and customer satisfaction
- Developed and implemented strategic plans to drive revenue growth and operational improvements across multiple locations
- Oversaw inventory management and supply chain processes to ensure adequate stock levels and minimize waste
- Analyzed key performance metrics, identifying trends and opportunities to improve productivity and profitability
- Ensured compliance with health, safety, and labor regulations across all locations
- Acted as a liaison between corporate leadership and store teams, effectively communicating goals, policies, and feedback
- Managed cross-store promotions and marketing campaigns to increase brand visibility and customer engagement
Assistant Manager/Store Manager
Dunkin Donuts
01.2019 - 01.2021
- Ensured all food safety procedures are executed according to company policies and Health/Sanitation
- Conducted daily management responsibilities, including food safety, controlling costs and customer service
- Supervised daily store operations to ensure profitability through guest services, store presentation, time management and maintaining /controlling inventory
- Foster a work environment that maximizes employee involvement, morale, company culture, and engagement
- Revamp an old store and made it a profit store
- Terminated and hired a full staff that lived Dunkin missions and values
- Trained and developed the baker to a store manager
- Review operational reports and records, monitor store profitability and manage payroll budgets
- Maintained low DT times
92G Culinary Specialist
United States Army
12.2013 - 12.2020
- Prepared and served meals for personnel in diverse environments, including field operations and garrison facilities
- Managed inventory, ordered supplies, and ensured accurate accounting of food and materials to meet mission requirements
- Maintained compliance with sanitation and safety standards in accordance with military regulations
- Supervised and trained kitchen staff, fostering teamwork and ensuring operational efficiency
- Planned and executed large-scale meal preparation for up to500 personnel, meeting strict deadlines and dietary needs
- Operated and maintained food service equipment, ensuring functionality and readiness for deployment
- Conducted quality assurance checks to guarantee food safety and adherence to nutritional guidelines
- Adapted to dynamic environments, providing uninterrupted food service support during training exercises and deployments
Education
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
Phoenix, AZ05-2025
Associates Of Science - Human Resources
Tarrant County College
Hurst, TX05.2023
Skills
- Leadership & Team Management
- Customer Service Excellence
- Operational Efficiency
- Sales & Business Growth
- Compliance & Safety
- Strategic Planning
- Financial Acumen
- Multi-Site Leadership
- Problem-Solving
- Adaptability & Innovation
- Microsoft Office
Timeline
Store Manager
Popshelf
08.2024 - Current
Store Manager
Starbucks
09.2022 - 02.2024
Multi-Unit Manager
Dunkin Donuts
01.2020 - 09.2023
Assistant Manager/Store Manager
Dunkin Donuts
01.2019 - 01.2021
92G Culinary Specialist
United States Army
12.2013 - 12.2020
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
Associates Of Science - Human Resources
Tarrant County College
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Cheerleading Coaches' Safety Education Course– American Association of Cheerleading Coaches and Administrators.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offFlexible work hoursCompany Culture401k matchPersonal development programsLanguages
English
Full Professional
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