Anthony A Brackett
Nags Head
Summary
Offering strong organizational skills and passion for delivering excellent customer service, eager to learn and develop in dynamic environment. Delivers understanding of booking systems and customer interaction strategies, coupled with attention to detail and computer literacy. Ready to use and develop communication and problem-solving skills in Sales/Customer Associate role.
Overview
4
4
years of professional experience
Work History
Reservation Agent
Concentrix
01.2023 - 12.2023
- Achieved performance levels for individual talk time, quality, and sales percentages with expert call control.
- Communicated information clearly and accurately to customers desiring reservations.
- Handled payment processing for reservations using various methods, including credit cards and direct billing.
- Informed guests of special promotions or packages available during their stay.
- Kept detailed notes on any special needs or accommodations necessary for individual guests.
Reservations Agent
Teleperformance
05.2020 - 09.2020
- Aid guest with booking on the company's website.
- Helped business fulfill every confirmed reservation by creating detailed and accurate entries.
- Monitored inventory levels and communicated potential overbooking to management as needed.
- Handled payment processing for reservations using various methods, including credit cards and direct billing.
- Participated in regular training sessions to stay informed about changes within hospitality industry or company policies.
Education
Diploma - Business Management, Accounting
Cornwall College
07.2022
Bachelor of Science (B.S.) - Accounting
University of the West Indies- Western Campus
07.2025
Skills
- Customer engagement
- Customer reservations
- Sales
- Payment processing
- Team collaboration
- Detail-oriented
Timeline
Reservation Agent
Concentrix
01.2023 - 12.2023
Reservations Agent
Teleperformance
05.2020 - 09.2020
Diploma - Business Management, Accounting
Cornwall College
Bachelor of Science (B.S.) - Accounting
University of the West Indies- Western Campus
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