Anthony Abreu

Experienced and highly organized operations specialist with a proven track record of managing and optimizing ADAS calibration services across the South Florida region. Skilled in overseeing both mobile service units and static facility operations, ensuring timely, high-quality service delivery while maintaining compliance with industry standards. Expertise in team management, logistics, customer relations, and continuous process improvement.

• Improved operational efficiency by streamlining processes and implementing best practices.
• Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
• Managed quality and costs of organization.
• Developed comprehensive training programs for new hires, promoting a culture of continuous learning and growth within the operations team.
• Implemented cost-saving measures by identifying areas of waste and inefficiency in existing processes.

Highly skilled and versatile service technician with a strong focus on Volvo vehicles and extensive experience with electric vehicles (EVs). Known for cross-platform compatibility, leveraging expertise in both traditional internal combustion engine (ICE) systems and advanced electric drivetrains. Passionate about delivering exceptional service, ensuring vehicle reliability, and upholding Volvo's high standards of safety and quality.

• Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Completed customer orders and warranty services according to manufacturer specifications.
• Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.

Innovative and results-driven service technician with extensive experience in luxury electric vehicle maintenance. As the first Polestar technician in Florida, I led the development of operational processes, trained new hires, and worked closely with Polestar engineers and upper management to optimize service department functions. Adept at creating and implementing effective repair processes, achieving quarterly goals, and maintaining high service quality benchmarks.

Skilled and detail-oriented automotive technician with specialized training in Volkswagen vehicles. Expertise in diagnostics, repairs, and maintenance, ensuring vehicles operate at peak performance. Committed to delivering high-quality service, minimizing downtime, and enhancing customer satisfaction.

• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.

Driven and results-oriented sales professional with a strong background in automotive sales, customer service, and relationship building. Adept at exceeding sales targets, delivering outstanding customer experiences, and providing detailed product knowledge to ensure customer satisfaction and retention.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.