Anthony Adams
Santa Ana,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Driven and adaptable professional with proven track record in leadership and team management. Possesses comprehensive business acumen and strong organizational skills, including proficiency in budget management and strategic planning. Capable of driving operational excellence and fostering positive work environment to achieve high performance.
Overview
4
4
years of professional experience
Work History
Shift Manager
Del Taco
Tustin, California
11.2021 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Identified opportunities for cost savings and operational efficiency improvements.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
Assistant General Manager
El Pollo Loco
Long Beach, CA
10.2024 - 07.2025
- Oversaw daily operations, ensuring efficient store performance and adherence to company policies.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented visual merchandising strategies to enhance product presentation and customer experience.
- Analyzed sales data to identify trends, driving inventory management decisions.
- Coordinated staff schedules, optimizing labor costs while maintaining service levels.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Associate
Alcon Manufacturing
Irvine, California
11.2023 - 03.2024
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- Read blueprints or technical diagrams to determine the specific materials required for each job;.
Education
High School Diploma -
Tustin High School
Tustin, CA05-2022
Skills
- Business operations background
- Business Development
- Employee Scheduling
- Operations Management
- Workflow Coordination
- Employee Relations
- Team leadership strength
- Sales Forecasting
- Inventory Control
- Budget Control
- Menu development
- Staff Management
- Staff Development
- Customer Retention
- Food safety and sanitation
- Sales Coaching
- Customer Relationship Management (CRM)
- Training and development skill
- Employee scheduling
- Employee relations
- Inventory control
- Staff management
- Sales techniques
- Customer retention
- Promotions implementation
- Effective leader
- Staff training/development
- Scheduling
- Customer service management
- Employee motivation
- Decision-making
- Team leadership
- Schedule management
Timeline
Assistant General Manager
El Pollo Loco
10.2024 - 07.2025
Associate
Alcon Manufacturing
11.2023 - 03.2024
Shift Manager
Del Taco
11.2021 - Current
High School Diploma -
Tustin High School