Anthony Agard
Staten Island,NY
Summary
IT specialist with over a decade of client service experience, and inventory management for both in house and online operations who has been a power user in every role desiring a challenging role as a key component to a productive workforce in today's challenging world as an IT Specialist.
Overview
12
12
years of professional experience
Work History
IT Specialist Lvl 2
Infosys
Hartford, CT
12.2021 - 12.2022
- Worked with vendors on key projects to maintain their workflow utilizing DB2 and SQL.
Corporate Client Services Representative
Gucci
New York, NY
10.2018 - 01.2020
- Managed and updated In-Store and Online client account information to keep records accurate and current.
- Balanced needs of multiple clients simultaneously using Oracle and Salesforce in fast-paced retail environment.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Educated clients on how to conduct transactions with convenient online solutions.
- Advised Gucci clientele for all US, Canada and Gucci.com as well as well as liaised between Gucci in store patrons, store personnel and internal departments.
Cerner Go-Live Activation Support
Kaweah Delta Hospital
Visalia, CA
05.2018 - 06.2018
- Provided support for hospital staff such as Doctors, Nurses and Nurse Assistants on the Cerner software for their day to day operations.
- Assisted in troubleshooting workstations if need be.
Cerner Go-Live Activation Support
Inspira Health Network
Vineland, NJ
02.2018 - 03.2018
- Provided support for hospital staff such as Doctors, Nurses and Nurse Assistants as they transitioned to using the Cerner software for their day to day operations.
- Provided on-site troubleshooting assistance for workstations if need be.
E-Commerce Manager
Man Of The World / Gentry
Brooklyn, NY
10.2016 - 04.2017
- Evaluated market trends to recommend marketing budget allocations to top management.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Examined marketing material with the local consumer perspective in mind to increase sales and expand key client base for Gentry.
- Coordinated with upper management for in store events to further push sales in the immediate Williamsburg area.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Key Holder / Corporate Account Management
IRO
New York, NY
11.2014 - 10.2016
- Oversaw Inventory Operations in IRO SOHO, Upper West Side and the Upper East Side.
- Successfully led key projects which resulted in a boost as well as product awareness.
- Provided onsite training for day to day operations and workflow.
- Conducted analysis to address inventory control issues which led to less inventory shrinkage.
Sales Specialist
260 Sample Sale
New York, NY
03.2014 - 01.2015
- Provided a peaceful atmosphere for clients to shop in.
- Processed receipts.
- Maintained and merchandised for brands such as Dian Von furstenberg, Jonathan Adler, Rebecca Taylor, Elizabeth and James, Alice + Olivia and Rent the Runway.
Sales Associate/Stock Manager
Zadig & Voltaire
Soho, New York
10.2012 - 09.2013
- Opening and Closing the store in conjunction with the sales Managers on duty.
- Oversaw and maintained the stock inventory operations including receiving and shipping transfers, fulfilling online orders, re-stocking the sales floor in a timely fashion and maintaining organization in the stock area.
- Worked together with merchandisers to push unpopular pieces to further push sales.
- Received and allocated stock from France to locations in both the US and Canada.
- Hired and managed teams for special projects when needed.
Key Holder
American Apparel
New York, NY
05.2011 - 10.2012
- Inventory Keyholder Opening and Closing the store in conjunction with the sales MOD.
- Overseeing the stock/ inventory operations including receiving and shipping transfers, fulfilling online orders, re-stocking the sales floor in a timely fashion and maintaining organization in the stock area.
- Corrected discrepancies quickly to maintain current information.
- Managed teams of several people or more.
Education
Some College (No Degree) -
Long Island University
Brooklyn, NYCompTIA A+ - Information Technology
Per Scholas
Brooklyn, NYSkills
- Account management
- Hardware and Software Support
- Quality assurance controls
- Call center experience
- Technologically savvy
- Virtualization
- Team Building
- Salesforce
- Help Desk Support
- Audio/Visual Support
Timeline
IT Specialist Lvl 2
Infosys
12.2021 - 12.2022
Corporate Client Services Representative
Gucci
10.2018 - 01.2020
Cerner Go-Live Activation Support
Kaweah Delta Hospital
05.2018 - 06.2018
Cerner Go-Live Activation Support
Inspira Health Network
02.2018 - 03.2018
E-Commerce Manager
Man Of The World / Gentry
10.2016 - 04.2017
Key Holder / Corporate Account Management
IRO
11.2014 - 10.2016
Sales Specialist
260 Sample Sale
03.2014 - 01.2015
Sales Associate/Stock Manager
Zadig & Voltaire
10.2012 - 09.2013
Key Holder
American Apparel
05.2011 - 10.2012
Some College (No Degree) -
Long Island University
CompTIA A+ - Information Technology
Per Scholas