Anthony Agosto
Levittown,NY
Summary
Personable Firefighter with experience offering emergency response and collaborating with teams. Deep knowledge and practice extinguishing fires quickly and rescuing individuals. Smart and poised with background working extremely well in high-pressure situations and dedicated to protecting public.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Burger King
Wantagh, NY
04.2023 - Current
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Team Member
Wendy's
Levittown, NY
11.2021 - 03.2023
- Resolved customer issues promptly in a professional manner.
- Operated cash registers to process payments from customers.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Assisted customers with product selection and ordering process.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Provided customer service support to ensure satisfaction.
- Monitored expiration dates on food items for freshness assurance.
- Participated in training sessions for new employees when needed.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Island Trees High School
Levittown, NY06-2023
Skills
- Team motivation
- Workload Management
- Product and service knowledge
- Customer rapport
- Merchandise Restocking
- Cash Handling
- Guest Services
- Customer Satisfaction
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Assistant Manager
Burger King
04.2023 - Current
Team Member
Wendy's
11.2021 - 03.2023
High School Diploma -
Island Trees High School