Anthony Aldana
Rancho Palos Verdes,CA
Summary
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
year of professional experience
Work History
Host/Expo Runner
Goodstuff
Palos Verdes And Redondo Beach, CA
09.2023 - 08.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
Education
High School Diploma -
Palos Verdes Peninsula High School
27118 Silver Spur Rd, Rolling Hills Estates, CA 9006-2024
Skills
- Telephone reception
- Customer engagement
- Reservations management
- Menu board art
- Group reservations management
- Seating arrangements
- Verbal and written communication
- Customer service
- Task prioritization
- Guest relations
- Order accuracy
Affiliations
- In my spare time I am a music producer/artist on spotify with over 50,000 streams across platforms.
Languages
Spanish
Professional
English
Native/ Bilingual
Social Skills
- At my previous job, I had no altercations with staff and got along with everyone that I worked with. My previous manager offered to give me a recommendation to whichever job I applied for.
References
References available upon request.
Timeline
Host/Expo Runner
Goodstuff
09.2023 - 08.2024
High School Diploma -
Palos Verdes Peninsula High School
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