Anthony Alduey
Summary
Dynamic operations leader with a proven ability to streamline processes and resolve customer issues, enhancing service quality and operational efficiency. Skilled in coordinating cross-functional teams and managing service operations while ensuring compliance with regulations. Seeking a management position to leverage expertise in driving team performance and achieving business objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Technician
PARKER OIL & PROPANE
03.2022 - Current
- Coordinate installation, maintenance, and service operations for residential and commercial customers.
- Managed customer communications, service scheduling, and project documentation to streamline workflow completion.
- Maintain accurate service records, compliance documentation, inspection reports, and operational logs.
- Collaborated with technicians, contractors, and customers to resolve issues and enhance service outcomes.
- Conducted safety inspections, ensuring compliance with DOT, OSHA, and company regulations to maintain operational integrity.
- Respond to customer concerns promptly and implement effective solutions that enhance customer satisfaction.
- Support inventory tracking, equipment management, and operational reporting functions.
Restoration Technician
PAUL DAVIS EMERGENCY SERVICES
06.2015 - 02.2022
- Managed multiple restoration projects simultaneously while coordinating timelines, resources, and customer expectations.
- Collaborated with contractors, technicians, and clients to complete projects on time and within established scope.
- Monitored quality standards and compliance requirements throughout restoration to ensure adherence to industry regulations.
- Maintained documentation, photographic records, and progress reports to support insurance claims and management oversight.
- Assisted customers during stressful situations by providing clear communication and professional support.
Resident Assistant
CAYUGA COMMUNITY COLLEGE
08.2013 - 05.2015
- Coordinated resident programs, meetings, and community engagement initiatives.
- Facilitated conflict resolution and addressed resident concerns to promote a cohesive community.
- Streamlined residence hall operations and enforced community policies to foster a safe living environment.
- Coordinated maintenance requests and incident reports, ensuring timely resolution and accurate documentation.
Education
Associate of Arts - Media Studies
Cayuga Community College
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams, OneDrive)
- Google Workspace
- Data Entry & Reporting
- Digital Documentation Management
- Scheduling & Calendar Coordination
- Customer relationship management
- Report Preparation
- Email & Correspondence Management
Certification
- Class B CDL
- Hazmat Endorsement
- Tanker Endorsement
- Crane Operator
- Emergency Response Coordination
- Safety Program Adherence
Timeline
Field Service Technician
PARKER OIL & PROPANE
03.2022 - Current
Restoration Technician
PAUL DAVIS EMERGENCY SERVICES
06.2015 - 02.2022
Resident Assistant
CAYUGA COMMUNITY COLLEGE
08.2013 - 05.2015
Associate of Arts - Media Studies
Cayuga Community College