Anthony Ancar Jr
Grenta,LA
Summary
Proven Service Technician with a robust background at Louisiana CAT, showcasing exceptional diagnostic testing and customer service skills. Elevates equipment performance through meticulous preventive maintenance and troubleshooting, achieving significant customer satisfaction. Demonstrates mechanical aptitude and a professional demeanor, ensuring quality assurance and efficiency in high-pressure environments. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
8
8
years of professional experience
Work History
Service Technician
Louisiana CAT
03.2023 - 02.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Service Technician
United Rentals
02.2022 - 02.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Service Technician
Louisiana CAT
03.2021 - 02.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
91B Wheeled Vehicle Mechanic
US Army Reserve
01.2021 - 02.2023
- Provided valuable input during unit planning sessions to ensure adequate resources were allocated for wheeled vehicle maintenance and repair operations.
- Assisted in the recovery of disabled vehicles in both field exercises and actual operations to ensure minimum disruption to mission objectives.
- Contributed to mission success by efficiently managing work orders for scheduled maintenance tasks on a diverse array of military vehicles.
- Enhanced fleet readiness by performing preventative maintenance checks and services on various types of military vehicles.
- Exemplified professionalism by maintaining a high level of technical knowledge through continuous education, on-the-job training, and participation in industry conferences.
- Assisted with the recovery of damaged or stranded vehicles during field training exercises, contributing to overall mission success.
- Ensured optimal performance of wheeled vehicles by conducting thorough engine diagnostics and implementing necessary repairs or adjustments.
- Supported successful missions through the inspection and repair of suspension systems, steering components, and braking systems on military vehicles.
- Strengthened team collaboration by assisting other mechanics in resolving complex technical issues related to wheeled vehicle repairs.
- Upheld a clean and organized work environment, promoting safety and efficiency in the maintenance facility.
- Safeguarded personnel safety with diligent adherence to proper lifting techniques and hazardous materials handling procedures during vehicle maintenance tasks.
- Performed welding and fabrication tasks to modify or repair military vehicles as needed, ensuring structural integrity and operational readiness.
- Demonstrated adaptability by quickly learning new technologies as they were integrated into the fleet''s wheeled vehicle inventory.
91B Wheeled Vehicle Mechanic
US Army
07.2016 - 12.2020
- Provided valuable input during unit planning sessions to ensure adequate resources were allocated for wheeled vehicle maintenance and repair operations.
- Assisted in the recovery of disabled vehicles in both field exercises and actual operations to ensure minimum disruption to mission objectives.
- Contributed to mission success by efficiently managing work orders for scheduled maintenance tasks on a diverse array of military vehicles.
- Enhanced fleet readiness by performing preventative maintenance checks and services on various types of military vehicles.
Service Technician
Equipment Share
04.2024 - Current
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Researched and implemented new technologies and equipment.
- Checked, repaired and repacked survival equipment to meet specifications.
- Wrote and revised maintenance procedures.
- Liaised with internal departments to optimize productivity and efficiency.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
- Spread out articles or materials and examined for holes, tears and other defects.
Education
High School Diploma -
New Orleans Military & Maritime Academy
New Orleans, LA05.2016
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Hand tool knowledge
- Power tool proficiency
- Repair Techniques
- Documentation And Reporting
- Equipment Troubleshooting
- Diagnostic Testing
- Professional and Courteous
- Heavy Lifting
- Service Reports
- Quality Assurance
- Mechanical Aptitude
Timeline
Service Technician
Equipment Share
04.2024 - Current
Service Technician
Louisiana CAT
03.2023 - 02.2024
Service Technician
United Rentals
02.2022 - 02.2023
Service Technician
Louisiana CAT
03.2021 - 02.2022
91B Wheeled Vehicle Mechanic
US Army Reserve
01.2021 - 02.2023
91B Wheeled Vehicle Mechanic
US Army
07.2016 - 12.2020
High School Diploma -
New Orleans Military & Maritime Academy
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