Anthony Aughtman
Lucllie"s Smokehouse BBQ
NIAGARAFALLS,NY
11
years of professional experience
Experienced server with 10 years of success delivering exceptional customer service, managing multiple tables, and handling cash accurately. Known for strong guest engagement, quick problem-solving, and creating a welcoming dining experience.
Work History
Server
10 Years 7 Months- Orchestrated attentive table service, ensuring accurate order delivery and prompt guest follow-up.
- Resolved guest concerns professionally, maintaining smooth service during high-volume shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new servers on menu knowledge, POS use, and service standards.
- Supported team workflow by resetting dining areas and preparing stations for peak service.
- Monitored tables efficiently, balancing pacing, refills, and timely check presentation.
- Applied menu and beverage knowledge to recommend selections and enhance guest satisfaction.
- Maintained cleanliness and organization of service areas while complying with food safety practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma
Skills
Work ethic
Customer service excellence
Cash handling
Guest engagement
Menu knowledge
Customer service
Professional demeanor
Service prioritization
Timeline
Server
Lucllie"s Smokehouse BBQ
04.2015 - 11.2025Read More
Niagara Wheatfield HS
High School Diploma
Read More