Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
24
24
years of professional experience
Work History
General ManagerM
Wendys
6020 Porter Rd Niagara Falls Ny
01.2000 - Current
Developed and implemented strategies to increase sales and profitability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee evaluations, and contract details.
Developed and maintained relationships with customers and suppliers through account development.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Collaborated with cross-functional teams to develop innovative solutions.
Trained and guided team members to maintain high productivity and performance metrics.
General Manager Operations•Cafe•Catering•Events at Express Clothing, HeadquartersGeneral Manager Operations•Cafe•Catering•Events at Express Clothing, Headquarters