Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Service Representative 2
E*Trade from Morgan Stanley
Tampa, FL
02.2022 - Current
Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
Hosted short meetings biweekly with associates regarding updates in the market and changes in company policy
Vetted in fraud prevention where we would observe risk and subsequently collaborate with additional departments to mitigate damage for the company and customers alike
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Traded and initiated requests such as withdrawals, contributions, and account updates on behalf of the client to further the positive customer service experience past just education.
Sales Associate/Customer Service
Kohl’s
Nanuet, New York
06.2019 - 01.2021
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Pitched and signed customers up for in-house credit accounts.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Managed returns, exchanges and refunds in accordance with store policy.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Handled and packaged Kohl's & Amazon products adhering to the standards of both companies
Education
Bachelor of Business in Finance -
University of South Florida
Tampa, Florida
Skills
Software operation and technical fluency (IE: IT Help, Microsoft, Statistics, Visual Basic, Data Fusion)
Participated in Equitable Advisors engagement advising program where I learned ethical leadership and efficient collaboration
Leadership Experience
Phi Gamma Delta, Kappa Phi Chapter, International Fraternity
Tampa, Fl
Chair of Finances
Analyzed capital, planned events, and incoming cash flows to allocate funds effectively, Created a budget in partnership with the treasurer to ensure sufficient capital was brought into the ensuing semester, Changed dues in correspondence with the Vice President to better suit the COVID-19 pandemic semester
New Member Educator
Headed education of new members and budgeted activities during the semester’s induction period, Submitted all necessary paperwork to the director of the Internal Fraternal Council as needed, Determined new member dues in conjunction with the treasurer