Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Douglas Pruitt

Owasso,OK

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Hardware Services Technician/ Service Desk AnalystHelp Desk Technician

Work Type

Full Time

Location Preference

On-Site
Location: Owasso, OK, USTulsa, OK
Open to relocation: No

Salary Range

45000/yr - 93000/yr

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchCompany Culture

Summary

Dynamic individual with hands-on experience in Help Desk Technical Support. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Financial Customer Service Representative

DXC Technology (Formerly MetLife)
Tulsa, OK
10.2015 - 01.2021
  • Responsible for assisting customers, financial representatives, company representatives receiving requests to exchange funds to and from financial institution with product knowledge, financial transactions and policy and procedures.
  • Familiar with Salesforce, Insight, Cogito, Office 360, check verification software and other customer service applications and handling customer personal information securely.
  • Adjunct trainer responsible for ensuring new employees were receiving and understanding basic job performance skills.
  • Provided exceptional customer service by addressing financial inquiries and resolving account issues.
  • Guided customers through product offerings, enhancing understanding of financial services and solutions.
  • Assisted in processing transactions accurately, ensuring compliance with company policies and regulations.
  • Developed knowledge of financial products to effectively respond to client needs and improve satisfaction.

MetLife Insurance Company
01.2015 - 01.2019
  • Responsible for assisting customers, financial representatives, company representatives receiving requests to exchange funds to and from financial institution with product knowledge, financial transactions and policy and procedures.
  • Familiar with Salesforce, Insight, Cogito, Office 360, check verification software and other customer service applications and handling customer personal information securely.
  • Adjunct trainer responsible for ensuring new employees were receiving and understanding basic job performance skills.

Hardware Services Technician/ Service Desk Analyst

Hewlett Packard
Tulsa, OK
01.2013 - 01.2015
  • Responsible for troubleshooting a myriad of technical issues including Microsoft Office Software and Adobe Acrobat.
  • Windows 10 troubleshooting and resolutions.
  • Conducted routine maintenance and upgrades on various systems to enhance performance.
  • Implemented process improvements that reduced system downtime and increased efficiency.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Facilitated seamless software upgrades, minimizing disruptions to daily operations.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Service Center experience.
  • Active Directory experience.
  • Provided superior customer service for clients calling with technical support inquiries.
  • Shipping and receiving hardware replacement requests.
  • Managing Microsoft Access Database.
  • Training colleagues on shipping and receiving processes.
  • Writing Knowledge Base articles and business processes.

Server/Bartender

Ruby Tuesday’s Restaurant
Owasso, OK
01.2012 - 01.2013
  • Responsibilities include providing customers with an enjoyable dining environment with extensive knowledge of menu items in a fast-paced atmosphere, anticipating customer’s needs, serving parties up to 30 people. Responsible for training new employees.

Customer Service Representative

West Telecommunications Corporation
Tulsa, OK
01.2011 - 01.2012
  • Responsible for processing applications for financial aid for qualified homeowners in an inbound call center environment.
  • Responsible for activations of new lines of cellular phone service; explaining complex billing issues; technical support and troubleshooting cellular phones and service.
  • Placing orders for and coordinating installation of multiline business phones, fax and data service. Coordinated team member’s training and on-going development
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Developed and maintained comprehensive product knowledge for accurate support.
  • Trained new team members on customer service protocols and best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associates Degree - Applied Science for Information Technology

Brown-Mackie College
Tulsa, OK
01-2013

Skills

  • Able to type up to 60 words per minute
  • Experience with Level 1 troubleshooting suite of office software including: Internet Explorer, MS Word, Outlook, Excel, Power Point and Access, Microsoft Visual Basic 6
  • Service Center MaaS 360, Salesforce
  • Internet research experience
  • Experience with computer repair, both hardware and software
  • Multiple phone line experience
  • Able to work alone or in a group environment
  • Amicable personality with the ability to work with a diverse group of individuals
  • Leadership/trainer experience
  • Diagnostics and data harvesting experience with iPad and iPad Air

Certification

CompTIA A+ Core 1 Passed

CompTIA A+ Core 2 In Progress.

Timeline

Financial Customer Service Representative

DXC Technology (Formerly MetLife)
10.2015 - 01.2021

MetLife Insurance Company
01.2015 - 01.2019

Hardware Services Technician/ Service Desk Analyst

Hewlett Packard
01.2013 - 01.2015

Server/Bartender

Ruby Tuesday’s Restaurant
01.2012 - 01.2013

Customer Service Representative

West Telecommunications Corporation
01.2011 - 01.2012

Associates Degree - Applied Science for Information Technology

Brown-Mackie College

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