Sophie Zephyr
Brooklyn,NY
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Representative
Brinks Global Services
New York, NY
08.2023 - 09.2024
- Assisted in troubleshooting any problems that may arise during the delivery process.
- Tracked shipments and contacted vendors when necessary regarding delays or discrepancies in orders.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
School Aide
Department Of Education
New York, New York
01.2022 - 08.2023
- Assisted with clerical tasks including filing documents, photocopying materials.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
Call Center Service Representative
U.S Census Bureau
Brooklyn, New York
01.2020 - 11.2020
- Asked questions in accordance with instructions to obtain person's name, address and age.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Eye Glasses Salesperson
Cohen's Optical
Brooklyn, New York
06.2019 - 01.2020
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
After-School Counselor
CAMBA INC
Brooklyn , NY
04.2017 - 08.2019
- Collaborated with school staff to develop student-centered goals and objectives for after-school programs.
- Helped school-age children improve literacy and taught comprehensive reading skills to struggling students.
Education
Psychology
Borough of Manhattan Community College of The City University of New York
New York, NYLiberal Arts And General Studies
Medgar Evers College of The City University of New York
Brooklyn, NYPhlebotomy And EKG Technician
Heartsaver-Ny Medical Training Center
Brooklyn , NYInformation Technology
Per Scholas University
Brooklyn, NYSkills
- Fluent in Haitian Creole
- Type 60 words per minute
- Proficient in Microsoft office
- Customer service
- Salesperson
- Excellence in phone etiquette
- Customer assistance
- Money handling
- Technologically savvy
- Problem-Solving
- Email etiquette
Certification
CPR Certified
Mandated Reporter
Early Childhood Education training
Customer service representative
Security guard license
Drivers license
311 certified training
Timeline
Client Service Representative
Brinks Global Services
08.2023 - 09.2024
School Aide
Department Of Education
01.2022 - 08.2023
Call Center Service Representative
U.S Census Bureau
01.2020 - 11.2020
Eye Glasses Salesperson
Cohen's Optical
06.2019 - 01.2020
After-School Counselor
CAMBA INC
04.2017 - 08.2019
Psychology
Borough of Manhattan Community College of The City University of New York
Liberal Arts And General Studies
Medgar Evers College of The City University of New York
Phlebotomy And EKG Technician
Heartsaver-Ny Medical Training Center
Information Technology
Per Scholas University