Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophie Zephyr

Brooklyn,NY

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Service Representative

Brinks Global Services
New York, NY
08.2023 - 09.2024
  • Assisted in troubleshooting any problems that may arise during the delivery process.
  • Tracked shipments and contacted vendors when necessary regarding delays or discrepancies in orders.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.

School Aide

Department Of Education
New York, New York
01.2022 - 08.2023
  • Assisted with clerical tasks including filing documents, photocopying materials.
  • Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.

Call Center Service Representative

U.S Census Bureau
Brooklyn, New York
01.2020 - 11.2020
  • Asked questions in accordance with instructions to obtain person's name, address and age.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Eye Glasses Salesperson

Cohen's Optical
Brooklyn, New York
06.2019 - 01.2020
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.

After-School Counselor

CAMBA INC
Brooklyn , NY
04.2017 - 08.2019
  • Collaborated with school staff to develop student-centered goals and objectives for after-school programs.
  • Helped school-age children improve literacy and taught comprehensive reading skills to struggling students.

Education

Psychology

Borough of Manhattan Community College of The City University of New York
New York, NY

Liberal Arts And General Studies

Medgar Evers College of The City University of New York
Brooklyn, NY

Phlebotomy And EKG Technician

Heartsaver-Ny Medical Training Center
Brooklyn , NY

Information Technology

Per Scholas University
Brooklyn, NY

Skills

  • Fluent in Haitian Creole
  • Type 60 words per minute
  • Proficient in Microsoft office
  • Customer service
  • Salesperson
  • Excellence in phone etiquette
  • Customer assistance
  • Money handling
  • Technologically savvy
  • Problem-Solving
  • Email etiquette

Certification

CPR Certified

Mandated Reporter

Early Childhood Education training

Customer service representative

Security guard license

Drivers license

311 certified training

Timeline

Client Service Representative

Brinks Global Services
08.2023 - 09.2024

School Aide

Department Of Education
01.2022 - 08.2023

Call Center Service Representative

U.S Census Bureau
01.2020 - 11.2020

Eye Glasses Salesperson

Cohen's Optical
06.2019 - 01.2020

After-School Counselor

CAMBA INC
04.2017 - 08.2019

Psychology

Borough of Manhattan Community College of The City University of New York

Liberal Arts And General Studies

Medgar Evers College of The City University of New York

Phlebotomy And EKG Technician

Heartsaver-Ny Medical Training Center

Information Technology

Per Scholas University
Sophie Zephyr